Transforming customer journeys in financial services

Transforming customer journeys in financial services
Unsplash/Brooke Cagle
By Lindsay James | 16 July 2021

Consistently delivering a great customer experience can be challenging for banks. According to recent Microsoft research, the biggest success comes from financial institutions that focus on digitisation, personalisation, AI and self-service

Banks that focus on digitisation, AI and self-service are reaping the rewards, says Microsoft

Microsoft reveals winners of 2021 Partner of the Year Awards

Microsoft reveals winners of 2021 Partner of the Year Awards
Microsoft/Twitter
By Elly Yates-Roberts | 09 July 2021

Firms are recognised for their successes and innovations based on Microsoft technology

The new banking era of digital technology

The new banking era of digital technology
By Rebecca Gibson | 26 March 2021

Carlos Salta, vice president of banking and diversified financials at Capgemini’s Financial Services, outlines how digital technologies have empowered banks to remain operational and serve customers in 2020

Capgemini’s Carlos Salta outlines how digital has helped banks serve customers in 2020

Microsoft reveals winners of 2020 Partner of the Year Awards

Microsoft reveals winners of 2020 Partner of the Year Awards
Rawpixel.com
By Elly Yates-Roberts | 15 July 2020

Firms in 49 categories are recognised for innovative solutions based on Microsoft tech

Auto industry leads the way in smart factory investment, says Capgemini

Auto industry leads the way in smart factory investment, says Capgemini
By Elly Yates-Roberts | 06 February 2020

Recent report shows that firms must also invest in skills and systems to fully reap the rewards 

AI use to skyrocket in race to improve cybersecurity, says Capgemini

AI use to skyrocket in race to improve cybersecurity, says Capgemini
By Elly Yates-Roberts | 22 July 2019

Report found that 63% of organisations plan to deploy the technology by 2020 to bolster their defences

“Utilities sector underestimates power of automation,” says Capgemini

“Utilities sector underestimates power of automation,” says Capgemini
By Elly Yates-Roberts | 29 May 2019

New report shows that the few firms that are using the tech are seeing great value from it

Smartphones are the most popular devices for online shopping

Smartphones are the most popular devices for online shopping
By Elly Yates-Roberts | 19 March 2019

Research from Capgemini has found that shoppers are moving away from desktops and tablets

AI provides US$300 billion opportunity for retail firms, finds Capgemini

AI provides US$300 billion opportunity for retail firms, finds Capgemini
By Elly Yates-Roberts | 17 December 2018

Recent study reveals the value of artificial intelligence when implemented correctly 

UK is a leader in supply chain digitisation, finds Capgemini

UK is a leader in supply chain digitisation, finds Capgemini
By Elly Yates-Roberts | 06 December 2018

Report also reveals that companies are not focusing enough on strategic priorities

Cashless transactions to keep rising, predict Capgemini and BNP Paribas

Cashless transactions to keep rising, predict Capgemini and BNP Paribas
By Rebecca Gibson | 17 October 2018

Digital payment options from bigtechs and fintechs driving growth, especially in developing markets 

Organisations are missing out on automation benefits, says Capgemini

Organisations are missing out on automation benefits, says Capgemini
By Lindsay James | 12 October 2018

Latest research reveals that just 16% of companies are adopting multiple use cases at scale 

Insurance firms plan to significantly increase collaboration with insurtechs

Insurance firms plan to significantly increase collaboration with insurtechs
By Rebecca Gibson | 02 October 2018

Efma and Capgemini report suggests partnerships will redefine customer experience and business models

Four key strategies to expand the use of immersive technology

Four key strategies to expand the use of immersive technology
By Lindsay James | 11 September 2018

Capgemini research identifies strategies of firms who are realising the most benefit from AR and VR

Intelligent automation in financial services to generate US$512bn by 2020

Intelligent automation in financial services to generate US$512bn by 2020
By Rebecca Gibson | 17 July 2018

Capgemini report finds AI and robotic process automation can cut costs and drive revenue

85% of businesses will struggle to comply with GDPR by 25 May deadline

85% of businesses will struggle to comply with GDPR by 25 May deadline
By Elizabeth Robinson | 17 May 2018

Capgemini research finds firms are overlooking the business opportunities of the regulation 

68% of businesses report high demand for digital skills, says Capgemini

68% of businesses report high demand for digital skills, says Capgemini
By Elizabeth Robinson | 22 February 2018

Research reveals corporate demand for cybersecurity is rising faster than internal supply


Global digital payment volumes to rise, says World Payments Report 2017

Global digital payment volumes to rise, says World Payments Report 2017
By Elizabeth Robinson | 12 October 2017

Global digital payments will increase to nearly 726 billion transactions by 2020

Capgemini study says artificial intelligence transforms business

Capgemini study says artificial intelligence transforms business
By Elizabeth Robinson | 19 September 2017

Consulting firm provides recommendations for AI investment decisions

AI is creating jobs and increasing sales, says Capgemini report

AI is creating jobs and increasing sales, says Capgemini report
By Elizabeth Robinson | 07 September 2017

Research shows that four in five companies implementing AI have created new jobs 

Theme picker