Transforming customer journeys in financial services

Unsplash/Brooke Cagle

Consistently delivering a great customer experience can be challenging for banks. According to recent Microsoft research, the biggest success comes from financial institutions that focus on digitisation, personalisation, AI and self-service

Banks that focus on digitisation, AI and self-service are reaping the rewards, says Microsoft

The new banking era of digital technology

Carlos Salta, vice president of banking and diversified financials at Capgemini’s Financial Services, outlines how digital technologies have empowered banks to remain operational and serve customers in 2020

Capgemini’s Carlos Salta outlines how digital has helped banks serve customers in 2020

Auto industry leads the way in smart factory investment, says Capgemini

Recent report shows that firms must also invest in skills and systems to fully reap the rewards 

“Utilities sector underestimates power of automation,” says Capgemini

New report shows that the few firms that are using the tech are seeing great value from it

AI provides US$300 billion opportunity for retail firms, finds Capgemini

Recent study reveals the value of artificial intelligence when implemented correctly 

Cashless transactions to keep rising, predict Capgemini and BNP Paribas

Digital payment options from bigtechs and fintechs driving growth, especially in developing markets 

Insurance firms plan to significantly increase collaboration with insurtechs

Efma and Capgemini report suggests partnerships will redefine customer experience and business models

Intelligent automation in financial services to generate US$512bn by 2020

Capgemini report finds AI and robotic process automation can cut costs and drive revenue

68% of businesses report high demand for digital skills, says Capgemini

Research reveals corporate demand for cybersecurity is rising faster than internal supply

Capgemini study says artificial intelligence transforms business

Consulting firm provides recommendations for AI investment decisions