Microsoft launches Viva Sales for new seller experiences

Microsoft launches Viva Sales for new seller experiences
Unsplash/LinkedIn Sales Solutions
By Elly Yates-Roberts | 16 June 2022

Tool integrates with CRMs to automate data entry and bring AI into Microsoft 365 and Teams

Quality data for better business performance

Quality data for better business performance
By Andrew Abraham | 18 May 2022

As consumer needs have shifted rapidly during the Covid-19 pandemic, good data management and quality has proved to be crucial in enabling businesses to react effectively

Good data management has proved to be crucial in enabling businesses to react effectively 
 

Improving member communication with Experian’s validation solutions

Improving member communication with Experian’s validation solutions
By Alex Smith | 17 March 2022

Melbourne Cricket Club has used Experian’s validation solutions to improve its records and communicate more effectively with its more than 140,000 members

The firm helped Melbourne Cricket Club to enhance its records and communication with members 
 

Retaining the human touch in digital banking

Retaining the human touch in digital banking
By Özkan Erener | 18 February 2022

Digital banking channels have grown significantly during the pandemic, but banks must adopt an omnichannel strategy to cater to customers who prefer human assistance for complex transactions

Banks must adopt an omnichannel strategy to cater to customers who prefer human assistance  
 

KFC Pakistan deploys Dynamics 365 for accelerated growth

KFC Pakistan deploys Dynamics 365 for accelerated growth
KFC
By Elly Yates-Roberts | 07 February 2022

Customised ERP platform has enabled the firm to improve efficiency and reduce human error

Now is the time to transition to omnichannel

Now is the time to transition to omnichannel
By Gijs Geurts | 28 January 2022

Several new omnichannel services trends will emerge in 2022, so now is the time for businesses to adapt to ensure they can support their evolving customer base

Businesses must adapt to ensure they can support their evolving customer base 
 

InsideView launches new solutions for better CRM

InsideView launches new solutions for better CRM
Unsplash Campaign Creators/InsideView
By Elly Yates-Roberts | 10 November 2020

Insights platform aims to help users “sell smarter” within Dynamics 365

Microsoft partners with C3.ai and Adobe to launch C3 AI CRM

Microsoft partners with C3.ai and Adobe to launch C3 AI CRM

Microsoft

By Alex Smith | 27 October 2020

Solution leverages Dynamics 365 and Adobe Experience Cloud for customer engagement

Driving user adoption with ClickLearn

Driving user adoption with ClickLearn
By Richard Humphreys | 13 October 2020

ClickLearn has enabled the financial services provider Ascensus to effectively produce training material that saves time and hiring costs

ClickLearn has enabled Ascensus to effectively produce training material that saves time and costs

Finite IT uses Mercury xRM to streamline recruitment process

Finite IT uses Mercury xRM to streamline recruitment process
Rawpixel.com
By Elly Yates-Roberts | 21 September 2020

Mercury’s new CRM will help Finite better use Microsoft’s data and cloud solutions

AXA Gulf uses VeriPark CRM solution to increase conversion rates

AXA Gulf uses VeriPark CRM solution to increase conversion rates
VeriPark
By Elly Yates-Roberts | 24 August 2020

VeriTouch and Dynamics 365 have enabled the firm to reduce onboarding time by 40 per cent

Making a difference in financial services

Making a difference in financial services
iStock
By Jacqui Griffiths | 11 August 2020

Across the financial services industry, Microsoft and its partners are enabling revolutionary customer experiences that optimise engagement and build brand loyalty

Microsoft and its partners are optimising customer engagement and building brand loyalty

Regatta moves Cegid Retail solution to the cloud

Regatta moves Cegid Retail solution to the cloud
Regatta
By Elly Yates-Roberts | 21 May 2020

UK retailer aims to free up staff time, reduce storage costs and and improve data security

C3.ai uses Microsoft Dynamics 365 and Teams for digital growth

C3.ai uses Microsoft Dynamics 365 and Teams for digital growth
By Elly Yates-Roberts | 29 April 2020

Move will help the firm enhance customer experiences for more effective remote selling

InsideView launches Data Integrity for Microsoft Dynamics 365

InsideView launches Data Integrity for Microsoft Dynamics 365
By Elly Yates-Roberts | 28 April 2020

Solution helps users enrich CRM data, improve data health and drive revenue

PRIO Energy uses Dynamics 365 for better data management

PRIO Energy uses Dynamics 365 for better data management
By Elly Yates-Roberts | 28 February 2020

Bizdirect helped the firm successfully implement the cloud-based Microsoft solution

Salesforce to use Microsoft Azure to power its Marketing Cloud

Salesforce to use Microsoft Azure to power its Marketing Cloud
By Elly Yates-Roberts | 15 November 2019

Firm will also connect its customer relationship management records with Microsoft Teams

ERA uses ClickLearn to drive Dynamics 365 adoption

ERA uses ClickLearn to drive Dynamics 365 adoption
By Elly Yates-Roberts | 15 October 2019

Consultancy firm is improving customer relationship management with e-learning platform

PopcornApps’ launches Dynamics-based CRM solution for airlines

PopcornApps’ launches Dynamics-based CRM solution for airlines
By Elly Yates-Roberts | 09 October 2019

New solution features tools for reservation management, marketing and disruption handling

Pursuing an all-digital growth strategy

Pursuing an all-digital growth strategy
By Jacqui Griffiths | 30 September 2019

MECOMS helped Sorgenia, an independent Italian utility company, to transform its IT infrastructure

MECOMS helped Sorgenia, an independent Italian utility company, to transform its IT infrastructure

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