Retaining the human touch in digital banking

Digital banking channels have grown significantly during the pandemic, but banks must adopt an omnichannel strategy to cater to customers who prefer human assistance for complex transactions

Banks must adopt an omnichannel strategy to cater to customers who prefer human assistance  
 

Now is the time to transition to omnichannel

Several new omnichannel services trends will emerge in 2022, so now is the time for businesses to adapt to ensure they can support their evolving customer base

Businesses must adapt to ensure they can support their evolving customer base 
 

Microsoft partners with C3.ai and Adobe to launch C3 AI CRM

Microsoft

Solution leverages Dynamics 365 and Adobe Experience Cloud for customer engagement

Finite IT uses Mercury xRM to streamline recruitment process

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Mercury’s new CRM will help Finite better use Microsoft’s data and cloud solutions

Making a difference in financial services

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Across the financial services industry, Microsoft and its partners are enabling revolutionary customer experiences that optimise engagement and build brand loyalty

Microsoft and its partners are optimising customer engagement and building brand loyalty

C3.ai uses Microsoft Dynamics 365 and Teams for digital growth

Move will help the firm enhance customer experiences for more effective remote selling

PRIO Energy uses Dynamics 365 for better data management

Bizdirect helped the firm successfully implement the cloud-based Microsoft solution

ERA uses ClickLearn to drive Dynamics 365 adoption

Consultancy firm is improving customer relationship management with e-learning platform

Pursuing an all-digital growth strategy

MECOMS helped Sorgenia, an independent Italian utility company, to transform its IT infrastructure

MECOMS helped Sorgenia, an independent Italian utility company, to transform its IT infrastructure

BE-terna joins ClickLearn Authorized Partner Program

The company is using the solution to build closer client relationships and enhance customer satisfaction