West Mercia Police to implement live chat solution to help victims of crime

Technology to be hosted on the Microsoft Azure cloud and will use Dynamics 365 CRM

Supporting the support workers of St John Ambulance

UK charity is using a Microsoft Dynamics 365 CRM solution from eBECS to transform how it manages interactions with customers and volunteers

UK charity uses Microsoft Dynamics 365 CRM solution from eBECS to transform interaction management 

How Beyond Bank Australia is creating better customer relationships

DXC Technology is helping the Australian bank to improve how it interacts with individual customers by deploying Microsoft Dynamics CRM

DXC Technology is helping the Australian bank to improve how it interacts with individual customers

The benefits of proactive CRM for the insurance sector

By using the latest customer relationship management solutions, insurers can put the customer at the heart of their business and reap significant rewards. Dennis Vanderlip is joined by a number of key Microsoft partners to tell us more

Those insurance companies that put the customer at the heart of their business will reap significant rewards

What is the manufacturing (r)evolution?

This year’s Hannover Messe event will see companies from around the world demonstrate how the manufacturing industry is adapting to the demands of customers. Colin Masson discusses the areas in which Microsoft’s business solution portfolio is making a critical difference

How Microsoft’s business solution portfolio is helping to make a critical difference

Accelerating citizen services development

A UK social housing organisation has developed its service charges enquiries system and money support service using Optevia solution and Microsoft Dynamics CRM 2015

UK social housing organisation develops new services with the help of Optevia 

Microsoft releases latest version of Dynamics CRM platform

Dynamics CRM 2016 offers new productivity, mobility and customer service enhancements

Prodware launches Project Management for Dynamics CRM

Solution will help professional services enterprises track the entire customer contact process

Driving customer centricity in retail banking

Microsoft is enabling banks across the globe to better focus on their customers

How is gamification revolutionising CRM?

Tom Rhodes, editor of Dynamics Feed, highlights how introducing gamification could help enterprises to transform how their team engages with their CRM system

Tom Rhodes highlights how gamification can transform how enterprises engage with their CRM system