News, Media, Azure, AI

NBA releases new Azure-powered app to personalise fan experience

NBA releases new Azure-powered app to personalise fan experience

NBA

By Alice Chambers | 30 September 2022

The platform uses AI and machine learning to track insights and stream enhanced services

PROS extends Microsoft collaboration to drive sales AI adoption

PROS extends Microsoft collaboration to drive sales AI adoption

Unsplash/Sean Pollock

By Elly Yates-Roberts | 16 February 2022

Five-year continuation aims to improve revenue streams, customer engagement and resiliency

Viewpoint, Retail, Azure

Managing the customer loyalty balancing act

Managing the customer loyalty balancing act

By Michael Klein | 08 February 2022

Keeping existing customers happy while attracting new ones is a constant challenge for retailers. A focus on personalisation can make all the difference

Keeping existing customers happy while attracting new ones is a retail challenge. Personalisation can help

Viewpoint, Financial services, Retail banking

New-age banking with customer-centred approach

New-age banking with customer-centred approach

By Rajesh Saxena | 10 December 2021

Banks that use customer data to deliver personalised financial services and experiences are gaining a competitive advantage in the market

Banks can gain a competitive advantage by developing personalised financial services and experiences

Interview, Retail, AI

Unlocking the power of personalisation in retail

Unlocking the power of personalisation in retail

Unsplash/Blake Wisz

By Rebecca Gibson | 13 August 2021

Adobe’s Michael Klein outlines how retailers can successfully implement personalisation at scale to deliver engaging experiences that boost customer loyalty and drive sales

Engaging experiences can boost customer loyalty and drive sales, says Adobe’s Michael Klein

Episerver rebrands as Optimizely and focuses on digital experience

Episerver rebrands as Optimizely and focuses on digital experience

Optimizely

By Elly Yates-Roberts | 27 January 2021

Firm launches Optimization-as-a-Service for behaviour-based decision-making

Online shoppers want privacy and personalisation, says Episerver

Online shoppers want privacy and personalisation, says Episerver

By Elly Yates-Roberts | 24 February 2020

New report finds that customers are avoiding voice commerce due to security fears

Interview, Retail

How Microsoft is helping to revolutionise retail

How Microsoft is helping to revolutionise retail

By Andy Clayton-Smith | 15 January 2020

Keith Mercier, Microsoft’s general manager for worldwide retail and consumer goods, outlines the changes he has witnessed over the last few years and reveals how Microsoft is helping to transform retail in the years to come

Keith Mercier outlines the industry’s changes and how Microsoft is transforming its future

Episerver to acquire personalisation and analytics software provider Idio

Episerver to acquire personalisation and analytics software provider Idio

By Elly Yates-Roberts | 18 November 2019

Move will help Episerver predict buyer interests for improved business results

Viewpoint, Media, AI

AI is transforming media and entertainment possibilities

AI is transforming media and entertainment possibilities

By Nirvik Mitter | 17 September 2019

Machine learning and more is helping people find TV and film choices suited to their moods

News, Retail, Security, AI

Five ways retailers can tackle cyberattacks

Five ways retailers can tackle cyberattacks

By Elly Yates-Roberts | 14 January 2019

More than half of retail organisations in Asia Pacific have experienced a security incident

Viewpoint, Big data

Four ways to build a powerful B2B customer experience

Four ways to build a powerful B2B customer experience

By Rebecca Gibson | 04 May 2018

Author, keynote speaker and customer experience futurist Blake Morgan highlights why companies need to focus on digital transformation, big data, personalisation and omnichannel

Customer experience futurist Blake Morgan highlights the benefits of new technologies

Viewpoint, Retail

Helping retailers to improve loyalty and increase revenue

Helping retailers to improve loyalty and increase revenue

By Guest | 15 March 2017

Luke Shave explains how Microsoft and Plexure’s new Retail Personalization solution will help retailers to grow customer loyalty and revenue by creating customised shopping experiences

Luke Shave provides an overview of Microsoft and Plexure’s new Retail Personalization solution

News, Retail, , AI

Social media to be major direct shopping channel for Generation Z

Social media to be major direct shopping channel for Generation Z

By Rebecca Gibson | 07 March 2017

Youngest group of consumers will drive new retail trends and demands, predict Accenture

News, Retail, Cloud, Big data, BI

How to revolutionise retail with personalisation and advanced analytics

How to revolutionise retail with personalisation and advanced analytics

By Lindsay James | 13 February 2017

Retailers need to master every tool that offers them an edge in a hyper competitive marketplace

Key speakers confirmed for Shoptalk 2017

Key speakers confirmed for Shoptalk 2017

By Rebecca Gibson | 02 November 2016

Retail and e-commerce event will feature speakers from brands, retailers and startups

Personalised services encourage 75% of consumers to spend

Personalised services encourage 75% of consumers to spend

By Rebecca Gibson | 14 October 2016

Accenture survey finds retailers must customise shopping experience to boost sales

Retailers must rethink how they personalise the shopping journey

Retailers must rethink how they personalise the shopping journey

By Rebecca Gibson | 09 February 2016

Retailers need to strike a careful balance between 'cool' and 'creepy' personalisation efforts

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