Interview, Retail, AI

Unlocking the power of personalisation in retail

Unlocking the power of personalisation in retail
Unsplash/Blake Wisz
By Rebecca Gibson | 13 August 2021

Adobe’s Michael Klein outlines how retailers can successfully implement personalisation at scale to deliver engaging experiences that boost customer loyalty and drive sales

Engaging experiences can boost customer loyalty and drive sales, says Adobe’s Michael Klein 

News

Episerver rebrands as Optimizely and focuses on digital experience

Episerver rebrands as Optimizely and focuses on digital experience
Optimizely
By Elly Yates-Roberts | 27 January 2021

Firm launches Optimization-as-a-Service for behaviour-based decision-making

News, Retail

Online shoppers want privacy and personalisation, says Episerver

Online shoppers want privacy and personalisation, says Episerver
By Elly Yates-Roberts | 24 February 2020

New report finds that customers are avoiding voice commerce due to security fears

Interview, Retail

How Microsoft is helping to revolutionise retail

How Microsoft is helping to revolutionise retail
By Andy Clayton-Smith | 15 January 2020

Keith Mercier, Microsoft’s general manager for worldwide retail and consumer goods, outlines the changes he has witnessed over the last few years and reveals how Microsoft is helping to transform retail in the years to come

Keith Mercier outlines the industry’s changes and how Microsoft is transforming its future

News, Retail

Episerver to acquire personalisation and analytics software provider Idio

Episerver to acquire personalisation and analytics software provider Idio
By Elly Yates-Roberts | 18 November 2019

Move will help Episerver predict buyer interests for improved business results

Viewpoint, Media, AI

AI is transforming media and entertainment possibilities

AI is transforming media and entertainment possibilities
By Nirvik Mitter | 17 September 2019

Machine learning and more is helping people find TV and film choices suited to their moods

News, Retail, Security, AI

Five ways retailers can tackle cyberattacks

Five ways retailers can tackle cyberattacks
By Elly Yates-Roberts | 14 January 2019

More than half of retail organisations in Asia Pacific have experienced a security incident

Viewpoint, Big data

Four ways to build a powerful B2B customer experience

Four ways to build a powerful B2B customer experience
By Rebecca Gibson | 04 May 2018

Author, keynote speaker and customer experience futurist Blake Morgan highlights why companies need to focus on digital transformation, big data, personalisation and omnichannel

Customer experience futurist Blake Morgan highlights the benefits of new technologies

Viewpoint, Retail

Helping retailers to improve loyalty and increase revenue

Helping retailers to improve loyalty and increase revenue
By Guest | 15 March 2017

Luke Shave explains how Microsoft and Plexure’s new Retail Personalization solution will help retailers to grow customer loyalty and revenue by creating customised shopping experiences

Luke Shave provides an overview of Microsoft and Plexure’s new Retail Personalization solution

News, Retail, , AI

Social media to be major direct shopping channel for Generation Z

Social media to be major direct shopping channel for Generation Z
By Rebecca Gibson | 07 March 2017

Youngest group of consumers will drive new retail trends and demands, predict Accenture

News, Retail, Cloud, Big data, BI

How to revolutionise retail with personalisation and advanced analytics

How to revolutionise retail with personalisation and advanced analytics
By Lindsay James | 13 February 2017

Retailers need to master every tool that offers them an edge in a hyper competitive marketplace


News, Retail

Key speakers confirmed for Shoptalk 2017

Key speakers confirmed for Shoptalk 2017
By Rebecca Gibson | 02 November 2016

Retail and e-commerce event will feature speakers from brands, retailers and startups

News, Retail

Personalised services encourage 75% of consumers to spend

Personalised services encourage 75% of consumers to spend
By Rebecca Gibson | 14 October 2016

Accenture survey finds retailers must customise shopping experience to boost sales

News, Retail

Retailers must rethink how they personalise the shopping journey

Retailers must rethink how they personalise the shopping journey
By Rebecca Gibson | 09 February 2016

Retailers need to strike a careful balance between 'cool' and 'creepy' personalisation efforts

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