How Microsoft is helping to revolutionise retail

Keith Mercier, Microsoft’s general manager for worldwide retail and consumer goods, outlines the changes he has witnessed over the last few years and reveals how Microsoft is helping to transform retail in the years to come

Keith Mercier outlines the industry’s changes and how Microsoft is transforming its future

AI is transforming media and entertainment possibilities

Machine learning and more is helping people find TV and film choices suited to their moods

Four ways to build a powerful B2B customer experience

Author, keynote speaker and customer experience futurist Blake Morgan highlights why companies need to focus on digital transformation, big data, personalisation and omnichannel

Customer experience futurist Blake Morgan highlights the benefits of new technologies

Social media to be major direct shopping channel for Generation Z

Youngest group of consumers will drive new retail trends and demands, predict Accenture

Key speakers confirmed for Shoptalk 2017

Retail and e-commerce event will feature speakers from brands, retailers and startups

Retailers must rethink how they personalise the shopping journey

Retailers need to strike a careful balance between 'cool' and 'creepy' personalisation efforts