GCI to showcase customer success stories at Future Decoded

Rebecca Gibson
Rebecca Gibson
By Rebecca Gibson on 31 October 2016
GCI to showcase customer success stories at Future Decoded

Managed service provider GCI is to showcase how Microsoft technology has helped its customers to digitise their business at Microsoft Future Decoded, which takes place 1-2 November in London.

GCI, the event’s main sponsor, will host several seminars at Future Decoded. It will demonstrate how Ealing Council in London has transformed its telephony system with Skype for Business and Cloud PBX. Wednesday’s technical day presentation focuses on Azure and how to overcome mobile data concerns and adopt Microsoft Cloud.

In addition, GCI will showcase how it worked with partner IA Cubed to help Graham’s the Family Dairy, one of Scotland’s largest independent milk producers, to adopt Microsoft Office 365.

Graham’s uses the cloud-based business productivity services in Office 365, including the enterprise social network capabilities of Yammer, to connect its 500 employees. They are located at two processing facilities, 90 farms, five distribution depots and offices in Bridge of Allan and Glasgow. Meanwhile, 160 drivers make 6,000 deliveries and six account managers visit 40 customers every day.

“Everyone loves the anywhere, anytime, any communication that we have with Office 365. It’s a perfect match for the spontaneous, personal contact style that makes our family business work,” said Robert Graham, managing director at Graham’s the Family Dairy. “Our sales manager uses presence and instant messaging to connect with account managers on the road, so he’s no longer frustrated by gaps in communications that could delay solving customer satisfaction issues. And I love that my mum is all over Yammer. When she sees a photo of a nice display of our products, she sends “Well done!” messages to the reps; it adds to the feeling of being one big family.”

The company also uses an extranet built on Microsoft SharePoint Online to enhance relationships with milk suppliers. Farmer can use the portal to review their financial statements and the lab results of the tests on their milk.”

GCI will highlight how Office 365 has enabled office staff to respond to customer queries more quickly and efficiently, and how it has improved file sharing and data accuracy and security. The company will also show how Microsoft Power BI for Office 365 has allowed Graham’s to publish real-time data in a new Azure-based, enterprise-resource planning solution developed by IA Cubed.

“Today, employees use Microsoft OneDrive for Business to store and share Excel files, and I’m no longer worried about where our financial information is,” says Graham. “Sales reps no longer physically deliver customer order information to sales managers. They use their Surface Pro tablets and Lumia phones, managed by Microsoft Intune, to work on the road, and they upload data to our intranet. The sales manager can see it and take immediate action if there’s something wrong with the numbers.”

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