This article first appeared in the Autumn 2016 issue of The Record.
Cloud, mobile, self-service, data analytics, internet of things, machine learning, social media and other digital technologies are changing the modern workplace. A 2016 study from IDG Research indicated that 72% of executives in the US and Europe believe it is critical to modify IT processes to migrate to a digital business model and support an increasingly tech-savvy workforce and customer base.
“Enterprises have realised that employees expect up-to-date technologies, devices and support and they want their digital experience in the workplace to mirror the one in their personal lives,” says Linda Laer, product marketing manager at Hewlett Packard Enterprise (HPE).
However, while many companies have prioritised digitising the customer experience, many are not yet ready to completely discard their existing legacy data centres and IT infrastructures.
“A lot of companies want to move to a digital and cloud-based environment over time, so they’re looking for providers who can help them manage a hybrid environment,” says Laura Parker, mobility and workplace product/segment manager at HPE. “We offer various advisory services and workshops to help our clients identify which elements of their business they need to upgrade or change to accelerate their transformation into a modern, digital enterprise with more engaged and productive employees.”
According to Parker, HPE’s first step is to help customers understand industry trends and identify their key business goals. “Led by HPE specialists, our Vision Workshops help clients to outline their future business goals – such as migrating to cloud, or expanding into new markets – and then we take specific components of this vision to help our clients build a strategy to achieve it during our Strategy Workshops.”
Key to this is HPE’s Infrastructure Health Check service, which helps clients analyse their current operational and IT environment against up to 18 categories.
“Based on our client’s business goals or pain points, we can assess anything from their entire IT infrastructure, or just a single area such as their IT operating systems or specific operational procedures,” explains Shari Harding, mobility and workplace product/segment manager at HPE. “After evaluating our client’s tools and technologies, and speaking with users across the entire organisation, we produce reports highlighting what the company is doing well and which operations could become more efficient, ranking them in order of business priority. We also develop a detailed remediation plan that outlines how technologies can be used to help the company achieve their business goals.”
HPE’s five-day Reimagine 10 sessions play a major role in showcasing how organisations can use new technologies and apps to digitise a specific business process.
“Our Reimagine 10 sessions give clients the opportunity to work with HPE’s user experience specialists, solution architects, and business development team members and see how technology can optimise their operations,” says Ken Meersseman, cloud productivity and mobility leader at HPE.
Each five-day Reimagine 10 session starts with an intensive deep-dive into the specific business process that needs to be reimagined and then HPE explores the clients’ current state, before collaborating with them to start developing a business simulation or prototype that addresses their challenge or opportunity. At the end of the five days, HPE delivers the prototype alongside a Statement of Work, which includes a high-level system architecture, pricing information and timeline for moving from the prototype stage to a live state in a matter of weeks.
“Even with all the great technology available to clients, time to value is still their biggest enemy, but also their greatest opportunity,” Meersseman says. “That’s the differentiator, no matter what industry they operate in. It’s all about faster time to value. Today the difference between winning and losing is how fast you can turn ideas into value.”
Parker adds that the Reimagine 10 workshops also help clients think more disruptively.
“Most companies think too narrowly and assume they can make only minute changes to their current operational environment, but our Reimagine 10 workshops really let clients explore the art of the possible,” she remarks. “At the start of the week clients can say ‘wouldn’t it be cool if we could…’ and by the end of the five days, we can show them exactly how this could happen. They go from a candle to a lightbulb in a very short period of time.”
To support these different advisory services and workshops, HPE also offers Solution Adoption and Management of Change services. These services enable clients to plan campaigns to ensure their employees know what new technology will be implemented, why and when it’s being rolled out, and most importantly, how it will benefit them.
“HPE has been helping clients transform their operational environments and achieve their key business goals for more than 40 years,” says Parker. “We have been, and continue to be, a leader in this space because we partner with software vendors like Microsoft to ensure we can provide our clients with the services, advice, and technologies they need to move their business forward.”
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