Kelly Services harnesses the power of Microsoft Office 365

Sean Dudley
Sean Dudley
By Sean Dudley on 28 July 2016
Kelly Services harnesses the power of Microsoft Office 365

Staffing industry experts Kelly Services is harnessing the power of Microsoft Office 365 to place peoples in jobs in a variety of sectors, including finance, education, engineering, IT, law, science, and healthcare industries.

Founded in 1946 in Detroit, US, the company has a strong belief in using innovation to adapt to changing markets and developing customer needs as they arise.

“We pride ourselves on getting the right person in the right job at the right time, every time,” says Nicole VanHaren, IT director, global infrastructure, endpoint and collaboration, at Kelly Services. “What lets us do this better than anyone else is our workforce, our collaborative culture, and our technology.”

Kelly Services moved its e-mail to Exchange Online in 2009, and has been quick to adopt other Office 365 services as Microsoft has introduced them.

Having previously stored documents on PCs and file servers, staff can now store documents in Microsoft OneDrive for Business, share them via Microsoft SharePoint Online, and use Office Delve to find documents they might not have known existed.

Employees can also analyse data and use the visualisation capabilities of Microsoft Power BI, while Skype for Business Online allows them to see if a document’s author is online, message them using instant messenger, launch a video call to discuss ideas, share desktops to review the document together, and finalise a new version of the document in a matter of minutes.

“Our employees feel empowered by the Office 365 tools,” VanHaren says. “They now have lots of effective choices for the best way to reach out and communicate to get a particular job done.”

The use of cloud-based technology also sends a positive message to the people Kelly Services is looking to place in work.

“Many of our professional candidates are millennials who are very tech savvy,” says Timothy Kroeger, Manager of Global Messaging and Collaboration Services at Kelly Services. “We have to sell ourselves to them and show that we’re easy to work with and our tools are up to date. Using Skype for Business, for example, lets us communicate in a modern, consistent way with Kelly candidates, many of whom use the Skype consumer client for video calls.”

The company also uses Exchange Online Advanced Threat Protection to protect its e-mail information.

Thanks to Microsoft’s technologies, Kelly Services has successfully simplified its management processes, and reduced costs.

“We’re increasing efficiency and employee services without increasing our headcount,” VanHaren says. “That’s critical for IT, because our budget gets smaller every year. And with Delve Analytics, we each have rich insight into how we spend our time so individuals can focus on activities that matter the most.”

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