Cloud-based dialogue management provider Anywhere365 shares how it is driving future growth
First founded in 2012 with a vision to help businesses maximise the value of time by reducing unnecessary dialogues, Anywhere365 has expanded rapidly over the past decade and now offers and award-winning cloud-based contact centre and dialogue management platform for the Microsoft 365 ecosystem.
Over the past 10 years, Anywhere365 has expanded significantly, opening headquarters in the Netherlands and offices in the USA, UK, Australia, Germany and France. It has also secured an ever-growing portfolio of customers, with more than 2,000 global enterprises choosing Anywhere365 Dialogue Cloud as their native communication platform, including Rabobank, Coca Cola, McDonalds, Nestlé and over 30 Fortune 500 companies. This has empowered it to achieve a 250 per cent year-on-year increase in revenue over the past three years alone.
To ensure the business continues to grow and hit its target of securing $100 million revenue by 2024, Anywhere365 has made changes to its executive team, with founder and CEO Gijs Geurts moving to a new role as chair of the board. He will be replaced as CEO by Enrico Karsten who has served as the company’s managing director since 2021 and has a “wealth of experience” in business strategy in unified communications and the internet of things.
“Today I proudly and confidently hand over the reins over the company to Enrico,” said Geurts. “Having founded Anywhere365 10 years ago, I look back in gratitude and pride to all that we have achieved. I’m celebrating this change in leadership, as it marks a new phase of growth. Enrico is the perfect fit to lead this next phase, taking Anywhere365 to $100 million revenue in 2024.”
In his new role, Karsten aims to ensure that Anywhere365 becomes the first choice for every enterprise wanting to improve unified communications using technology from the Microsoft ecosystem.
“I am absolutely thrilled to start in this position and would like to thank Gijs and the rest of the board for their trust,” said Karsten. “The future of work, productivity and customer experiences is constantly evolving. But our aim remains solid and clear: we want to maximise the value of every minute in any customer dialogue. For enterprise companies, as well as their customers. We will keep focusing on beyond-smart routing, automation, digitisation and a firm alignment with Microsoft’s unified communications strategy. I am looking forward to working with the amazing people within Anywhere365 and our partners to further scale up the benefits of our platform, capture more market share, and become the leading dialogue routing hub for the Microsoft ecosystem.”
Commenting on the changing leadership structure, Anywhere365’s non-executive director Cyrus Shey said: “Enrico brings an impressive background of deep experience and entrepreneurial drive to delight customers. In the past year, in his role as managing director, Enrico has proven that his energy, dedication, leadership and commitment to customers are excellent qualities to lead Anywhere365 during the next phase of growth. I wish to extend my sincere thanks to Gijs for his leadership for the past 10 years and we look forward to supporting Enrico to deliver an exciting future of profitable growth.”