Technology Record

The best of enterprise solutions from the Microsoft partner ecosystem

Winter 21/22

Technology Record Magazine

Production Editor: Elly Yates-Roberts
Executive Editor: Andy Clayton-Smith

As the new year begins, our thoughts turn to some of the key events of the past 12 months and how we might see them evolve. November 2021 saw the city of Glasgow, Scotland, play host to the United Nations Climate Change Conference, where decisions were made to address the issue of climate change. For many, technology will be their core driver for change, and Microsoft is well placed to help secure tangible wins.

In our cover story, Microsoft’s global channel chief Rodney Clark gives us a detailed view of the tools that Microsoft is already delivering to customers across all industries. He also shares his thoughts on some of the lessons learned by the corporation during a unique period in recent global history.

Covid-19 also continues to present a significant challenge, and so we take a closer look at the role that technology plays in providing healthcare professionals with tools to combat the pandemic and deliver lasting protection for the populations that they serve. Microsoft’s chief medical officer and worldwide healthcare lead Dr David Rhew highlights the ways in which cloud-powered tools like Azure are assisting in the battle to overcome the spread of coronavirus. He also discusses how Microsoft’s collaboration with organisations such as the Vaccine Equity Consortium is democratising the roll-out of vaccination and associated healthcare services.

Turning to enterprise, we talk with Microsoft’s global vice president for retail and packaged goods Shelley Bransten about how Microsoft Cloud for Retail and other technologies are empowering retailers to take control of their data and transform the shopping experience for customers and employees.

Similarly, in our latest manufacturing feature Microsoft’s chief technical officer Indranil Sircar tells us more about how technology products such as Azure Synapse are helping manufacturers to overhaul their traditional supply chains with the aim of developing increasingly sustainable operations for the future.

As always, you’ll also find the usual blend of features, case studies, news articles and perspectives from a compelling collection of contributors. Our lead Marketwatch story focuses on the launch of Mesh for Microsoft Teams, which will bring holographic experiences to the familiar collaboration platform.

We hope you enjoy the read.

Magazine highlights

New heights for the cloud

A trademarked method for customer success

ITAC is using Nintex Promapp to manage business processes and successfully onboard new hires

Unlock digital potential

Cloud and the hybrid workforce

Zachary Bosin of BlueJeans shares his top tips for hybridising the workforce using Microsoft Teams and Cloud Video Interop

Microsoft unveils Windows 11

Collaboration unleashed

New updates and features in Microsoft Teams will continue to drive the platform’s future success

Excelling in business intelligence

Meshfor Microsoft Teams to transform collaboration

The latest news from Microsoft and its partners, including Mesh for Microsoft Teams

Accelerating transformation

Partnering in the cloud

Rodney Clark explains how Microsoft is working to ensure it delivers on the promise of partnership

Intelligent user adoption

Rapid improvements

Optimizely’s Deane Barker shares how .NET 5 has improved performance and response times

Meeting the needs of modern business

Shaping the future of audio

According to John Ho from EPOS, high-quality audio solutions can help employees thrive in the hybrid workplace

Reinventing cybersecurity with AI

Solving the data problem

Understanding how best to use data requires a pervasive and continuous approach, says Talend’s Krishna Tammana

Industry highlights

Automotive, Mobility & Transportation

Transforming transportation

Innovation on demand

Joint solutions from Microsoft and Annata allowed RCI Serviços and Renault On Demand to carry out an innovative project online

Travelling together

Showcasing the future of mobility

A look at the innovations fromMicrosoft and its partners that were shared at CES 2022

Financial Services

The evolution of entertainment

The evolution of entertainment

VeriPark’s Ozkan Erener believes banks must adopt an omnichannel strategy for those who prefer human assistance

The evolution of entertainment

Unlocking the power cloud of the cloud

The Microsoft Cloud for Financial Services is helping businesses enhance customer and employee experiences. Microsoft’s Bill Borden explains

Manufacturing & Resources

Modernising the world of payments

A powerful partnership

Ravi Gopinath shares how AVEVA is working with Microsoft to help manufacturers boost resilience and reduce emissions

New-age banking

Doing supply chain differently

Manufacturers are investing in cloud capabilities for better supply chains. Microsoft’s Indranil Sircar tells us more

Media & Communications

Objective Sustainability

Delivering reliable calling

Healthcare non-profit Inclusa migrated voice and E911 to the cloud with Microsoft Teams and Bandwidth’s Duet for Teams

The power of predictive analytics

Enabling next generation networks

Rainer Kellerhals and Rick Lievano of Microsoft discuss how the convergence of the cloud, artificial intelligence and telecommunications networks is enabling the development of new and impactful services

Public Sector

HoloLens in healthcare

Improving care with the cloud

Gippsland Health Alliance chose Allscripts’ Sunrise platform to help make its electronic medical records more accurate, accessible and secure

Securing the future of smart cities

Securing the future of smart cities

The Covid-19 pandemic has revealed fault lines in the healthcare sector as providers face unprecedented pressures on resources.

Retail & CPG

Breaking new frontiers for frontline workers

Reimagining retail landscapes

Microsoft’s Shelley Bransten outlines how Microsoft Cloud for Retail and other innovations are empowering retailers to harness the power of data and reimagine the end-to-end shopping journey

The low-down on low code

The loyalty balancing act

Keeping existing customers happy while attracting new ones is a constant balancing act for retailers. A focus on personalisation can make all the difference