By Alex Smith |
Access4 has integrated Microsoft Teams calling into its SASBOSS platform, enabling channel partners to sell three voice platforms through a single wholesale service.
The UK-based cloud communications provider has added Teams calling through UCTeams, its Microsoft-certified operator connect service. The integration allows partners to offer customers a choice of Microsoft Teams calling, hosted voice or a combination of both, while managing quotations, provisioning and billing through SASBOSS.
The platform is designed to simplify the management of multiple voice services, which have traditionally required separate suppliers, portals, contracts and invoices. Access4 says the integration will allow partners to serve businesses with different communications requirements without managing multiple wholesale relationships.
“Teams calling on its own is a price comparison, and nobody needs another one of those,” said Jonathan Walker, CEO UK and Ireland at Access4. “The margin sits in what goes alongside it. Bringing Teams into SASBOSS means partners can sell it next to the voice services they already offer, then build each account out with contact centre, recording and integrations from the same platform. That is how a voice line becomes a long-term customer.”
SASBOSS is organised around three areas: unified communications, customer experience and user experience. Partners can use the platform to add contact centre services within Teams, call recording through Dubber and other user experience tools. Access4 operates a wholesale billing model, invoicing partners rather than end customers. This allows partners to set their own prices, manage customer billing and retain their margins across the services they provide.