Customers across multiple industries choose LiveTiles’ new AI solution

Customers across multiple industries choose LiveTiles’ new AI solution

Early adopters of LiveTiles Bots span financial services, healthcare, manufacturing, education and more

Elly Yates-Roberts |

Global software company LiveTiles has secured a number of new customers for its AI solution LiveTiles Bots, spanning the financial services, healthcare, manufacturing, professional services and education sectors.

The uptake has come following the company’s joint campaign with Microsoft in North America which began in December 2017.

“The market response to our AI solution has been stronger than initially anticipated,” said Daniel Diefendorf, senior vice president, LiveTiles. “We believe this is driven by enterprises seeking opportunities to increase productivity with simple to use and easy to deploy solutions. Adoption of AI within enterprises has quickly shifted from researching the possibilities to action and deployment, with organisations now identifying multiple opportunities to implement AI solutions. With Microsoft’s support, we are at the forefront of the AI industry and have a very strong partnership to drive customer acquisition. We look forward to continuing to work closely with Microsoft on a global level to help customers realise the advantages of innovative, scalable and effective AI solutions in the workplace.”

LiveTiles Bots is an intuitive web-based tool that allows organisations to create customisable virtual assistants to automate repetitive tasks. Early adoption of LiveTiles Bots has generated an annualised recurring revenue (ARR) of US$0.8 million since 1 April 2018.

The solution is expected to contribute to LiveTiles’ subscription revenue growth in financial year 2018 and beyond. The early customer use cases involve creating customised artificial intelligence (AI) assistants to reduce employees’ time spent on tasks in human resources, inventory management and IT support.

The company recently showcased its AI solutions at Microsoft’s annual Build Conference in Seattle, US, in May 2018, where CEO Satya Nadella presented his company’s AI vision to over 5,000 attendees.

“LiveTiles continues to strengthen its partnership with Microsoft, driving momentum by engaging with Microsoft sales teams and customers across the globe,” said Lili Cheng, corporate vice president, Microsoft AI and Research. “LiveTiles is a very important strategic partner of ours in the Data and AI space, and its vision and approach to AI aligns perfectly with the Microsoft vision as set out by CEO Satya Nadella at our annual Microsoft Build Conference last month.”

Microsoft has now approved co-selling initiatives with LiveTiles in 39 countries including the US, Canada, UK, Germany, Netherlands, Australia and Singapore, enabling LiveTiles to open up additional sales opportunities through co-selling LiveTiles Bots and LiveTiles Design with Microsoft’s field sellers.

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