Healthcare provider CVS Health and Microsoft have agreed a new strategic alliance to develop new healthcare solutions and provide 300,000 CVS Health employees with tools to serve over one million customers.
The collaboration will focus on five areas: customised care, enabling frontline workers, digitalising operations, expanding cloud services and innovative solutions.
“We are rapidly transforming into a consumer-centric, integrated health solutions company, taking a digital-first, technology forward approach to all that we do,” said Roshan Navagamuwa, chief information officer at CVS. “Business services at this scale requires a new level of partnership. Our collaboration with Microsoft will accelerate this work and empower our employees to provide quality care that is more personal and affordable.”
Microsoft Teams and Office products will allow CVS retail employees to efficiently provide support for communities. Azure Cognitive Services like Computer Vision and Text Analytics for health will simplify automation tasks such as filling in prescriptions. CVS’s multi-cloud presence will also be expanded to over 1,500 new and existing business applications in Azure cloud.
The partnership will also explore innovative solutions using products including Microsoft HoloLens, Dynamics 365 Guides and Remote Assist.
“We are excited to partner with CVS Health on its digital transformation journey, collaborating together on how the company manages health data at scale, improves the customer experience, and drives operational efficiency,” said Judson Althoff, chief commercial officer at Microsoft. “With the Azure platform and its AI capabilities, we will combine the power of data, the expansive reach of CVS Health’s world-class solutions, and Microsoft Teams to connect health care experts and create customised care and services that enable people to live healthier lives.”