Fullerton Health has chosen Microsoft Singapore to help it transform its business operations and processes. The Asian healthcare services provider intends to be 100% cloud-based within three months.
The two parties signed a memorandum of understanding that will see Microsoft as a partner in driving the transformation of Fullerton Health’s existing technology infrastructure, as well as introducing intelligent services such as artificial intelligence (AI) in its existing processes. The partnership also aims to drive innovation within the healthcare sector through co-creation of scalable solutions.
Fullerton Health's existing line of business applications will be moved to the Microsoft cloud, with the goal to be 100% on cloud for approved processes in Singapore by early October and in other markets within the next 18 to 24 months. Fullerton Health will be the first Singapore healthcare organisation to host its business applications on a cloud platform, which will act as the foundation for the company to introduce advanced technologies such as advanced analytics, machine learning and AI to improve its existing operations as well as better engage its doctors, clients and patients.
“Various trends like demographic changes, pervasiveness of connected devices, rise of chronic diseases and demand for better care are requiring healthcare companies to innovate and rethink the way they deliver care to patients,” said Dr Samuel Chong, group chief technology officer, Fullerton Health. “With the rise of emerging technologies such as cloud, big data, blockchain and AI, we see tremendous potential in tapping technology in ways that were more challenging previously. Our partnership with Microsoft will allow us to digitise our operations and deliver better quality care in an affordable, accessible and sustainable manner.”
“While most healthcare organisations realise the need to digitally transform, they also need to address immediate business concerns. Our partnership with Fullerton Health enables the team to rapidly transform through modernisation of its processes to address its immediate business concerns such as improving existing IT infrastructure and patient records management, while concurrently introducing technologies that will create greater efficiency and value creation for the business,” said Kevin Wo, managing director, Microsoft Singapore.