Genesys Engage on Microsoft Azure aims to help enterprises improve customer experience
Microsoft and customer experience technology provider Genesys have expanded their partnership to simplify enterprise cloud adoption.
Gensys’s omnichannel customer experience platform Genesys Engage will be available on Microsoft Azure from late 2020 to help organisations transition to the cloud. According to Microsoft, it provides the security and scalability needed to connect all touchpoints in the customer journey.
“Large contact centres receive an exceptionally high volume of inquiries across a growing list of channels and platforms. One of the biggest challenges is connecting the details of every interaction across all channels to ensure each customer has a seamless experience,” said Kate Johnson, president of Microsoft US. “By leveraging Microsoft’s Azure cloud, Genesys is helping enterprises create a seamless customer journey with Microsoft’s trusted, secure and scalable platform.”
Genesys Engage’s availability on Microsoft Azure also enables customers to maximise their existing investments in the cloud with reduced costs and simplified management requirements.
“We are thrilled to give large enterprises the opportunity to run their mission-critical customer experience platform in the cloud environment they already know and trust – Microsoft Azure,” said Peter Graf, chief strategy officer of Genesys. “Together, we’re making it simpler for even the most complex organisations to transition to the cloud, enabling them to unlock efficiencies and accelerate innovation so they can build deeper connections with customers.”
The two firms are also exploring further integrations between Genesys and Microsoft solutions such as Teams and Dynamics 365 to streamline business communication.