Seamless and trusted city services, thanks to Microsoft Azure

Seamless and trusted city services, thanks to Microsoft Azure

The cloud can support city service apps to improve experiences for customers and service providers

Elly Yates-Roberts |

A modern city is full of services offered by public and private sector organisations. Citizens and tourists can visit museums, enjoy meals in restaurants, ride the metro or work out at the gym. The main interface for many of these services is through smartphone applications, by booking appointments and making dinner reservations. Apps also guide us when exploring a city and can even help us buy tickets to museums or public transport.

When using a new city service, the consumer must download an app and add payment details and personal credentials. But each time we they do this, there is a risk of misuse and data leakage. There must be trust between consumers, the app provider and the service provider. Consumers must trust that they will pay the best price, that their personal information will be safe, and that the payment is secure. On the other hand, the service provider must trust that the consumer has paid the service and that the money will be visible in their bank account.

PayiQ offers a complete account-based service that uses secure and award-winning ticketing capabilities on the Microsoft Azure platform. The solution features a consumer app, a validation app and data analytics capabilities. Ultimately, this delivers easy and fast digitalisation with secured ticketing and seamless mobility integration for a service provider, as well as a better consumer experience.

Account-based service guarantees that the consumer is always paying the best price. For example, it decides when a weekly pass is cheaper than multiple single tickets in public transport. The ticketing platform takes care of safe and secure payments with intelligent fraud management capabilities. In simple terms, PayiQ’s solution increases trust for service providers and consumers. 

Thanks to the Microsoft Azure platform, we can demonstrate our solution in just days and complete its launch in a few months.  

Mika Rytkönen is the chief product officer at PayiQ 

This article was originally published in the Summer 2021 issue of The Record. To get future issues delivered directly to your inbox, sign up for a free subscription.

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