Communications solution provider Solgari has deepened the integration between its Dynamics 365 All-Channel Communications Solution and Microsoft Dynamics 365, providing customers with new features such as in-conversation intelligence.
Solgari’s cloud-based communications solution within Dynamics 365 covers voice, video, chat, SMS, social media, contact centre, compliant recording and archiving, and analytics and reporting.
Solgari and Microsoft will collaborate on conversation analysis tools within Dynamics, to enable customers using Dynamics 365 Customer Voice to conduct phone surveys through text-to-speech technology. Solgari says that it will also work with Microsoft to “establish a scalable joint architecture in response to the demand for customer feedback management and process automation solutions”.
“Microsoft has a clear strategy of working closely with our leading ISV partners such as Solgari,” said Toby Bowers, general manager of business applications at Microsoft. “This is a great opportunity for Microsoft and Solgari to work even more closely in the development of conversational intelligence and Customer Voice applications, which are in huge demand across customer engagement.”