The Winter issue of The Record is out now and available to download free of charge in digital format. Visit the magazine page to read the magazine online, or to download a copy to your device.
This issue opens with a focus on artificial intelligence (AI). Discussing a brief history of the subject, the current state of play and the potential for the future, the cover story features input from thought leaders including: Eric Horvitz, technical fellow and managing director at the Microsoft Research Centre in Redmond; Abigail Sellen, deputy lab director at the Microsoft Research Lab in Cambridge; and Chris Miller, chief technology innovation officer at Avanade.
Elsewhere across the magazine we have many interviews and thought leadership pieces that we hope you will find of interest. In the communications and media section, Microsoft’s Tony Emerson outlines the need to deliver rich media on demand and Rainer Kellerhall discusses the evolution of sales and customer service in the telco and cable sectors. We also have a bumper-packed financial services section, looking at the customer and distributor experience in insurance, innovative
cloud computing scenarios and practical applications of blockchain.
Meanwhile, in the manufacturing section, Microsoft’s Michel Putnik brings us up to date with the rise of connected field services and Simon Floyd tells us about the importance of large-scale computing, otherwise known as big compute. In the public sector section don’t miss my interview with Toni Townes-Whitney, who tells us how Microsoft’s culture is influencing government, healthcare and education.
And in the retail section, Microsoft’s Vic Miles talks with Jason Morris, vice president of store retail technology at Walmart, to find out how the global retailer is using technology to innovate in a multi-channel environment.
Plus, there’s the usual news, partner insight, customer case studies and more.
We hope you enjoy this issue.