United Overseas Bank (UOB) has become the first Singapore bank to trial Microsoft 365 Copilot to improve productivity for 300 of its employees.
As part of the Microsoft 365 Copilot Early Access Program (EAP), UOB will begin to use the generative artificial intelligence-powered tools in October 2023 to streamline processes for staff working across departments such as branches, customer service, technology and operations. It will be used to summarise documents and email threads in Outlook, understand data in Excel and help to deliver impactful messaging via presentations in PowerPoint.
“Generative AI has been at the forefront of emerging technologies and we see tremendous potential in integrating it into UOB’s daily operations,” said Lawrence Goh, chief operating officer and head of group infrastructure platform services for group technology and operations at UOB. “With that, we are proud to be among the first banks in ASEAN to deploy Microsoft 365 Copilot to our employees. In addition to productivity improvements, we hope that this tool can spark creativity and inspire innovation among employees, ultimately further enhancing our customers’ banking experiences.”
Participating UOB employees will have access to Microsoft 365 Copilot for one year once the EAP begins, during which they will receive support from the Center of Excellence and Microsoft Customer Success team.
“Microsoft is pleased to be collaborating with UOB to equip its workforce with generative AI tools like Microsoft 365 Copilot, which we believe will yield an unparalleled agility needed to address changing customer expectations, competitive pressures and regulatory shifts,” said Lee Hui Li, managing director at Microsoft Singapore.