The traditional core activities of a bank are to process transactions, take deposits and issue loans. These activities are managed by systems and processes in the back-office of financial institutions that are decades, even hundreds of years, old. In the Summer 2023 edition of Technology Record, Microsoft’s Peter Hazou talks with us about how modern technologies like artificial intelligence can improve customer service, whilst combatting financial crime and increasing profits.
The threat landscape has become increasingly sophisticated, not least for financial services firms, who are grappling with the competing needs of better serving customers, while also thwarting cybercriminals. In this edition of Technology Record corporate vice president of worldwide financial services, Bill Borden, tells us more about how Microsoft and its global partner community are positioned to help tackle the ongoing threat of cybercrime.