The Record

The best of enterprise technology on the Microsoft Platform

Summer 2017

The Record Magazine

Editor: Lindsay James
Publication manager: Andy Clayton-Smith

The Summer 2017 issue of The Record is out now and available to download free of charge in digital format. Visit the magazine page to read the magazine online, or to download a copy to your device.

The focus of this issue’s cover story is a topic that is front of mind for enterprises across the planet: how to achieve effective collaboration. The Microsoft Office 365 collaboration suite now has over 100 million monthly commercial active users and growing. We discover what makes it so popular, and why businesses from Facebook to AXA are using Microsoft tools to better connect their workforce.

Meanwhile, in our communications and media section, find out how imperative digital transformation is to the survival of broadcasting companies. And in the public sector section we discover how, through the Microsoft CityNext smart cities initiative, new opportunities are being provided for cities who, through technological innovation underpinned by digital solutions, can drive meaningful societal change.

The financial services section also makes an interesting read. According to a recent PwC report, artificial intelligence (AI) will play a substantial role in the reshaping of client engagement in financial services over the next decade. Smart businesses will develop new forms of virtual engagement capable of integrating themselves into customers’ lives. They will stick because they will be personal: informed by intelligence gathered from data about consumer behaviours, choices and volunteered preferences. This is something we explore further in the section, where we discover how AI is already proving transformative across both retail banking and insurance.

In our manufacturing section we investigate how those companies that are increasing customer satisfaction and product quality through better analytics are truly reaping the rewards. And in the retail section we take a look at the new technologies are helping to reshape the industry. Real-time pricing visibility solutions are enabling retail organisations to manage promotions and maximise sales opportunities across all channels. And cloud-based inventory optimisation solutions are empowering retailers with the product and customer insights they need to make every inch of their shelf space count.

Plus, there’s the usual mix of news, case studies, interviews and executive insight from across the Microsoft partner network.

We hope you enjoy this issue.

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Magazine highlights

The rise of AI

Empowering the teams of tomorrow

How the Microsoft Office 365 collaboration suite is empowering teams

Marketwatch Issue 3

Marketwatch

The latest news from Microsoft and its partners

Beyond the chatter

How to get more from Office 365

Ian McNeice and Gabriella Ladogana from Morgan & Wolfe offer their advice

Workplaces of the future

Partnering for digital transformation

DXC Technology highlights how it is helping companies worldwide to go digital

Doing more with data

Making collaboration secure

Barracuda’s Chris Hill outlines the security implications of the cloud

Operating on the move

Enterprise mobility and security isn’t optional

GCI’s Mike Constantine tells us more

Turn technical objectives into business value

Why meetings are holding you back

Alister Esam from eShare explains

The growing need for security intelligence

New devices, lower costs

Nick Gallop and Jonas Rosqvist explain the benefits of leasing devices from 3 Step IT

Industry highlights

Communications and Media

Broadcasting companies need to evolve, and fast. Recognising the change in the way audiences consume content, they are increasingly realising how imperative digital transformation is to their survival in the years ahead. Microsoft is at the centre of this industry shift, providing a secure, yet neutral home for media solution providers and broadcasting companies.

In the following pages, find out why the biggest independent software vendors have chosen Microsoft. And don’t miss Steve Guggenheimer’s roundup of the recent NAB 2017 event.

Download a PDF of the Communications and Media services section of the Summer 2017 issue of The Record magazine.

Why is better broadcasting in the cloud

Why broadcasting is better in the cloud Microsoft’s Tony Emerson explains how Microsoft Azure is transforming the industry

At the crux of digital transformation

At the crux of digital ransformation Steve Guggenheimer outlines Microsoft’s announcements from NAB 2017

Financial Services

According to a recent PwC report, artificial intelligence (AI) will play a substantial role in the reshaping of client engagement in financial services over the next decade. Smart businesses will develop new forms of virtual engagement capable of integrating themselves into customers’ lives. They will stick because they will be personal: informed by intelligence gathered from data about consumer behaviours, choices and volunteered preferences.

This is something we explore further in the following pages, where we discover how AI is already proving transformative across both retail banking and insurance. Plus, there’s the usual mix of case studies and thought leadership from across our partner network.

Download a PDF of the Financial services section of the Summer 2017 issue of The Record magazine.

How AI can enhance the customer experience

Improving banks’ ability to identify patterns humans can’t

Taking the guesswork out of customer service

Wim Geukens provides an overview of Veripark’s Customer Insights for Banking solution

Bringing bots to insurance

Microsoft’s Dennis Vanderlip on how AI is changing the industry

Manufacturing and Resources

According to McKinsey, 69% of decision makers believe that industrial analytics will be crucial forbusiness success in 2020. Bringing with it increased revenue, increased customer satisfaction and increased product quality, it’s easy to see why those that are getting it right are truly reaping the rewards. In the pages that follow, Enrique Andaluz explains how pioneering manufacturers are embracing a combination of technologies from Microsoft and its partners to great effect.

Also in this section, don’t miss our special report on Hannover Messe, plus the latest insight and case studies from across the industry.

Download a PDF of the manufacturing section of the Summer 2017 issue of The Record magazine.

Innovative thinking

Microsoft’s Enrique Andaluz explains how companies can create a culture of innovation

Hannover Messe 2017

An overview of the exciting technologies showcased at the event

Delivering new workplace efficiencies

Why subsea and offshore systems provider TechnipFMC has chosen Avanade

Public Sector

By 2050, nearly 70% of the global population will reside in cities. This puts huge pressure on governments and businesses alike to meet the needs of increasingly diverse populations who have equally diverse needs. Through the Microsoft CityNext smart cities initiative, new opportunities are being provided for cities who, through technological innovation underpinned by digital solutions, can drive meaningful societal change. Discover more about this in the following pages.

Also in this section, you can read about Microsoft Innovation Center (MIC) Jordan’s efforts to help Syrian refugees. Plus, discover the work our valued partner community is doing across the public sector.

Download a PDF of the Public Sector services section of the Summer 2017 issue of The Record magazine.

Accessibility for all

The latest developments in Microsoft’s Smart Cities initiative

Uniting for the greater good

The UNHCR and Microsoft Innovation Center Jordan are helping Syrian refugees

When refurbished IT makes sense

How 3 Step IT is enabling Smith’s Wood Academy in Birmingham

Retail and Hospitality

New technologies are helping to reshape the world of retail. Real-time pricing visibility solutions are enabling retail organisations to manage promotions and maximise sales opportunities across all channels. And cloud-based inventory optimisation solutions are empowering retailers with the product and customer insights they need to make every inch of their shelf space count.

Find out more about this in the coming pages, where you’ll also discover how Costa Coffee is reaping the rewards of archiving and compression, plus much more.

Download a PDF of the Retail and Hospitality services section of the Summer 2017 issue of The Record magazine.

Optimising inventory

Luke Shave from Microsoft and David McClellan from Neal Analytics outline the benefits of cloud-based inventory optimisation

Unifying retail channels

Avanade’s Marcos Suárez tells us of the benefits

Driving into the future

How DXC Technology is helping Pickles Auctions