Glenview State Bank, a financial institution based near Chicago, US, has adopted NCR’s Interactive Teller technology to help modernise and personalise the drive-through experience of its customers.

The new machines allow customers to interact with a live, virtual teller using remote-controlled ATM-based technology.

“Glenview State Bank was among the first banks to use pneumatic tubes in the Chicagoland area to process customer transactions from the convenience of their car,” said Paul Jones, president, Glenview State Bank. “These tubes provide a convenient solution for our drive-through lanes, yet better technology now exists that combines convenience and a personal touch. TELLERConnect from NCR removes the gap between our customers and tellers, putting them face-to-face in an interactive video setting.”

Using the technology, customers can make deposits, withdrawals, transfers, loan payments and cash cheques, all facilitated by a centralised video teller.

Tellers are able to assist customers with requests in the same way they are in person at a branch. Customers can conduct 95% of typical teller transactions using NCR Interactive Teller, which uses Windows 7 software.

Following a successful trial at the bank’s Waukegan Road branch, NCR Interactive Teller is now being introduced at a number of the bank’s locations.

“The design of American banks’ networks – especially their branches – has remained virtually unchanged for decades. This is about to change. We are seeing a dramatic shift by financial institutions of all sizes in rethinking their approach to retail banking by using consumer-friendly technologies such as Interactive Teller,” said Jed Taylor, vice president and general manager, NCR Interactive Services. “Glenview State Bank is putting their customers first by finding a new, innovative approach to making banking simple and personal.”

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