US-based property and casualty insurer Mutual Benefit Group has deployed Accenture Duck Creek claims software to improve operational efficiency and reduce maintenance costs.
Mutual Benefit Group has moved 13 lines of business to Accenture Duck Creek, which already supports its personal and commercial auto lines. The claims platform will streamline operations, reduce costs associated with maintaining dual systems, and improve response time to customer enquiries throughout the claims process.
“Assisting our customers in their time of need remains our top priority and consolidating systems onto one platform will enable us to continue delivering the exceptional service needed throughout the claims process,” said Mark Russell, vice president of claims at Mutual Benefit Group. “The functionality of the integrated Accenture Duck Creek platform will help us leverage digital technology that makes it easier to interact with customers and realise operational efficiencies that impact our service and growth strategies.”
Accenture Duck Creek Claims is fully integrated with Mutual Benefit’s existing Duck Creek Policy system. This unified system allows information to be transferred between underwriting and claims administration, enhancing customer service.
“We’re so pleased to assist Mutual Benefit Group with their system transformation to better support claims operations and enable them to deliver an enhanced experience to customers,” said Michael Jackowski, global managing director, Accenture Duck Creek. “Claim handling is a critical time for customers, which requires rapid response to inquiries and efficient progression throughout the claims process.”
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