Summer 2014

Speak Summer 2014

Editor: Rebecca Lambert
Publication manager: Claire Brown

The Summer 2014 issue of Speak is out now, focusing on Microsoft technology in retail, consumer industries and hospitality. In this issue, Speak finds out more about how Windows 8 devices are enabling bricks-and-mortar retailers to compete with their online counterparts and bring customers back in store. Former Best Buy International CEO Robert Willett also provides his perspective on why people are the key ingredient for success in the industry.

Elsewhere, Speak looks at how hotels are engaging and empowering employees to complete tasks more efficiently and finds out more about Avanade’s vision for how the entire retail customer service experience cycle should be managed.

Magazine highlights


A roundup of the latest technology announcements from across the retail, consumer and hospitality industries, including highlights from RBTE in London, new technology implementations at Beaverbrooks, Lufthansa and Grupo Cortefiel and JustEnough’s GISV partnership with Microsoft


In-store innovation

In-store innovation

Karen McCandless explores the new ways retailers can use devices to establish their stores as the destination of choice for today’s consumers

Empowering staff to provide better service

Empowering staff to provide better service

Hotels are engaging and empowering employees to complete tasks efficiently, while providing a personalised guest experience. Rebecca Gibson reports

Cover story

Redefining retail customer service

Made to measure

Rebecca Lambert explains Avanade’s vision for how the entire retail customer experience cycle should be managed

In practice

We highlight a successful technology implementation at digital lifestyle retailer Shutterstock

Executive Insight

Robert Willett, former Best Buy International CEO and retail visionary, explains how he thinks companies can get the most out of their technology and why people are still their number one asset


Thought leadership articles providing insight into industry trends from Intel’s Paul Butcher, JustEnough’s Dan Pahomi and Wladimiro Bedin of Bedin Shop Systems

Solution profiles

A new era of technology convergence

Sam Lee explains how retailers can benefit from Bluebird’s new handheld offering, the BM180, which combines mobile computing and payment functionality in one device

Visualising the future of retail

Visualising the future of retail

Dassault Systèmes acquired RTT, a 3D visualisation software provider, in January 2014. Karen McCandless speaks to Curtis Evey, RTT USA‘shead of marketing solutions, to find out more

Starting small to reap big rewards

Rebecca Gibson speaks to Steve Dunbar to find out how Microsoft aims to help retailers make the most of intelligent systems through its new Internet of Your Things strategy

Sign out

Speak provides an overview of the solutions Scala showcased at Integrated Systems Europe 2014 that help retailers connect and engage with customers

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About Speak

Speak provides its readers with a quarterly digest of features, commentary and case studies focusing on the significant challenges faced by today's retail, hospitality and consumer-focused businesses. Written by a well-informed team of journalists and with supporting contributions from a range of thought leaders, an insightful and balanced view is assured.