CentrePal

CentrePal is a certified contact centre solution for Microsoft Teams, delivering enterprise-grade customer engagement capabilities natively within Teams. As a Microsoft IP co-sell partner, and the first provider globally certified under Microsoft’s Unify integration model, it empowers organisations globally to transform their customer experience through a complete, cloud-native solution that unifies voice, chat, email, SMS and AI self-service channels. Built for seamless integration with the Microsoft ecosystem, CentrePal eliminates the complexity traditionally associated with contact centre solutions. Its modern cloud architecture ensures scalability and resilience, while its native Teams integration enables organisations to leverage their existing Microsoft investments to enhance agent collaboration, boost productivity and deliver exceptional customer experiences.

Headquartered in Melbourne, Australia, CentrePal serves organisations worldwide.