A new whitepaper from technology provider Velrada has outlined how digital technology is uniting local governments and citizens and, as a result, driving community engagement.
In a series of five case studies, Velrada outlines how governments can more accurately represent their people by implementing a platform to inform, involve and empower communities.
These cases, which often feature Microsoft Dynamics 365, artificial intelligence and the Modern Workplace, include a Connected Homes solution to show the benefits of energy efficient building materials, automating customer call management for community maintenance work and a more accessible web experience for stakeholders.
Other projects include using data more effectively to enable a proactive and predictive approach to road maintenance, as well as implementing conversational bots to empower governments to represent their communities.
Read the full whitepaper.