By Alice Chambers |
Microsoft will focus on how agentic AI is transforming telecommunication operations at TM Forum DTW Ignite 2025, taking place in Copenhagen, Denmark, on 17-19 June 2025.
Microsoft will demonstrate how Microsoft Copilot Studio leverages TM Forum Open APIs to let AI agents act on behalf of customer care representatives. For example, an agent could say ‘Upgrade Alice’s plan to unlimited data and add a family hotspot’. They will also highlight the potential of an Order Fallout Agent, which monitors queues, diagnoses failure patterns and curates a guided fix for fulfilment chains.
It'll also showcase its long-standing relationship with TM Forum by creating agentic AI that works with its open digital architecture (ODA) with representatives from business support system suppliers like PLDT and Nokia will show how they integrate Microsoft’s Telco Analytics POC Accelerator and ODA Observability Operator into their workflows.
The Telco Analytics POC Accelerator helps to bring data together from across different data marts and business applications by deploying a domain-specific data estate on Microsoft Fabric. The accelerator provides predefined tables for service assurance, revenue management, and subscriber 360, as well as sample queries and dashboards that surface quick wins.
“When operators gain control of their data estate, they monetise faster, govern better, and feed AI models richer context,” said Rick Lievano, chief technology officer for telecommunications, worldwide media and communications, in a blog post titled ‘Powering the future of telecom’. “Microsoft provides the launch pad.”
Meanwhile, Microsoft’s ODA Observability Operator uses AI to overcome fragmented data by helping telecommunications providers to find relevant products using semantic search and create customised solutions that meet their specific requirements, budgets and timelines.
“By aligning Microsoft Azure cloud-native foundations with ODA’s composable blueprint, Microsoft helps operators assemble best-of-breed solutions without the drag of proprietary silos,” said Lievano.
Microsoft also plans to unveil its Network Operations Agent Framework, a reference architecture and working pilot environment that operators can explore hands-on, and highlight its engagement with CAMARA and GSMA Open Gateway, which is helping operators monetise their networks via a partner ecosystem.
“Our collaboration with industry leaders such as Aduna, Infobip, and Vonage brings aggregated network APIs directly to the Azure Marketplace,” said Lievano. “This integration grants Microsoft’s global community of developers and enterprises effortless access to essential network functions, including SIM swap detection, phone number verification, real-time device location and on-demand quality-of-service controls.”