By Alice Chambers |
Judson Althoff, executive vice president and chief commercial officer at Microsoft, has highlighted how customers and partners in Microsoft’s 2025 financial year have used AI to enrich employee experiences, reinvent customer engagement and reshape business processes.
“AI is blurring the lines between personal and organisational productivity, and we are helping our customers leverage Copilots and agents combined with human ambition to create differentiation,” he said in a Microsoft blog.
Argentinian bank Banco Ciudad, for example, has improved resilience and customer engagement using Microsoft 365 Copilot and Azure, saving 2,400 work hours annually and projecting $75,000 in monthly savings. Commonwealth Bank of Australia enhanced AI adoption through employee training, with 84 per cent of Microsoft 365 Copilot users saying they wouldn’t go back. Plus, nonprofit Make-A-Wish unified data and improved security with Microsoft solutions, while software engagement platform provider Unifonic streamlined governance and reduced costs by adopting Microsoft 365 E5 and Copilot for its hybrid workforce.
Althoff also draws attention to how Microsoft infrastructure underpins AI innovation, with Azure providing the foundation, Azure AI Foundry powering application development and Microsoft Fabric enabling unified data management.
The University of Venda in South Africa is just one example of how Microsoft infrastructure is driving meaningful change, having modernised its IT systems with Microsoft 365 and Azure to dramatically improve service reliability, scalability and accessibility for students and staff.
For Althoff, security is also a foundation to AI transformation. He highlights how Microsoft’s cloud and AI solutions help customers and partners to defend against evolving threats and protect digital environments.