In Depth

Banks must adopt an omnichannel strategy to cater to customers who prefer human assistance  
 

IRX’s Grace Murphy shares how retailers can simplify multiple business activities with automation technology

Decisions’ in-Teams extension helps firms optimise output by minimising pre-meeting anxiety 
 

With supply chain disruption, businesses must consider making production processes more resilient 
 

Location data can be valuable and profitable for businesses that want to reduce disrupted deliveries 
 

A collaborative approach could be transformational in fuelling success in the energy and utilities sector 
 

Digital service supply chains are key to enabling OEMs to provide successful customer experiences

ITAC is leveraging Nintex Promapp to manage business processes and onboard new hires 
 

A collaborative approach is enabling Finastra and its partners to make the most of the modern workplace 
 

Businesses must look to new forms of security amidst a rise in attacks due to the pandemic  
 

Rainer Kellerhals and Rick Lievano discuss how cloud and AI are delivering new and impactful services 
 

Keeping existing customers happy while attracting new ones is a retail challenge. Personalisation can help 
 

A UK healthcare provider used the firm’s MazikCare platform to significantly reduce waiting times  
 

Microsoft Cloud for Financial Services is enhancing customer and employee experiences

The chief sustainability officer discusses the value of digital transformation in becoming climate positive 

High-quality audio solutions can reduce frustration, improve productivity and help staff thrive  
 

Providers can use Avaya OneCloud to reduce costs and improve compliance and efficiency 

Cloud-based contact centres, hyper-personalisation and increased cybersecurity will be top of mind