The Record

The best of enterprise technology on the Microsoft Platform

Summer 2020

The Record Magazine

Production Editor: Elly Yates-Roberts
Executive Editor: Andy Clayton-Smith

The Summer 2020 issue of The Record is out now and available to view free of charge in digital format.

Over the past three months business leaders and public sector officials across the globe have been called upon to operate during what has undoubtedly been the most significant event in recent world history. As such, this issue looks at some of the ways that Microsoft and its partners are using technology to help customers and organisations worldwide adjust to remote working and look ahead to when we return to the workplace.

At this time of year Microsoft is usually putting the finishing touches to its annual global gathering, Microsoft Inspire, but this year it has instead been focused on delivering that experience as a virtual event. On page 30 we talk with corporate vice president of Microsoft’s One Commercial Partner organisation Gavriella Schuster about the challenge of delivering a well-established learning and networking opportunity as an online experience and find out how she is finding the transition to working from home.

Microsoft and its ecosystem of partners have been at the forefront of a ‘Three R’ strategy of reacting, responding and reimagining, with products like Teams and Office 365 powering personal productivity for millions of workers forced out of their offices. Our cover story expands upon this subject and showcases some of the incredible work being done in enterprise, healthcare and social services delivery. You’ll find that story on page 36.

You can also learn about the effects of the pandemic on education in our public sector feature on p116, and with insights from Jan Alexa from IDC Europe on page 136.

Throughout this edition we’ll be bringing you some truly compelling examples of people from all walks of life responding to the challenges that coronavirus has presented to us all. Hopefully, some timely reminders that determination and clear vision, combined with industry-leading technology, can address even the most complex and unique problems.

We wish you well and hope that you enjoy the summer issue of The Record.

Magazine highlights


Delivering continuity in a crisis

Microsoft and its partners are helping organisations worldwide maintain and grow business during the pandemic

Just the ticket

Adjusting to the 'New Normal'

Microsoft’s Gavriella Schuster discusses the first virtual Inspire event and how she is finding remote working

New generation of software

A rise in remote working

Businesses must give staff the right tools if they want to reap the rewards of remote working, says Logitech’s Scott Wharton

Adding value to Microsoft Teams

Building trust via digital transformation

Cincom Systems’ David Allison discusses the importance of digital technologies in maintaining revenue streams

The Last Word

Secure and transparent data transfer

KEO is using Tiger Technology’s storage and data management solution to optimise its cloud workflows

Enabling frontline workers

Empowering students with AI skills

Microsoft and OpenClassrooms explain how their educational programme is preparing students for the digital workplace

Redesigning learning

Optimising logistics

Angel Batalla shares how the Last Mile Team Platform enables smart cities to create collaborative logistics networks

The acceleration of retail

The silver linings of cloud working

Nintex’s Dustin Grosse tells us how Covid-19 has highlighted the issues facing businesses that rely on traditional processes

Industry highlights

Automotive, Mobility & Transportation

Changing the mobility experience

Manufacturers are exploring services that could change their role in the automotive industry

Innovating through disruption

Automakers are embracing new solutions to navigate disruption caused by Covid-19, says Microsoft’s Sanjay Ravi

Financial Services

Transforming the fan experience

Sports organisations are using new technologies to personalise their offerings for fans

The future of sports entertainment

Darren Lepke shares how Verizon Media and Microsoft are developing new experiences for sports fans

Manufacturing & Resources

Making a difference

Microsoft and its partners are enabling revolutionary customer experiences in finance that build brand loyalty

Reliable banking during a global crisis

Bohumil Hyanek from VeriPark Germany shares seven ways banks can support customers remotely

Media & Communications

Agile and resilient

Microsoft is helping manufacturers navigate current challenges and shape the industry’s future

How to ensure business continuity

AVEVA’s Ravi Gopinath believes manufacturers must invest in digital technologies to remain operational

Public Sector

Continuing education

Educators and organisations are collaborating to ensure learning never stops for students out of school

Taking the right direction

PayiQ’s Shyam Sunder discusses how public transport operators can build passenger confidence

Retail & CPG

Creating unique retail experiences

Microsoft’s Greg Jones explains how a ‘golden record’ of customers will enable personalised shopping journeys