First Independence Bank goes digital with Finastra

By Elly Yates-Roberts on 02 October 2020

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US-based First Independence Bank is using a suite of Finastra’s solutions to grow its retail business and provide its customers with a fully digital banking experience.

The bank also hopes to appeal to a younger customer base through the implementation of Finastra’s Fusion Phoenix core, Fusion Digital Banking, Fusion DepositPro and Fusion TotalTransact, alongside other offerings.

“First Independence Bank has been an integral part of the Detroit community for 50 years, with an affinity for supporting our under-served and minority populations,” said Elizabeth Zuchelkowski, chief financial officer at First Independence Bank. “As Detroit continues to undergo a true renaissance, we recognise the need to offer modern banking services to appeal to an evolving demographic that is becoming increasingly younger. By offering our account holders a single, seamless and easy-to-use banking experience, we will better serve our existing customer base while appealing to that more technologically driven demographic.”

First Independence Bank decided to use Fusion Phoenix to update its legacy infrastructure due to its basis in Microsoft technology, which would provide an intuitive user interface and easy access to data and reports. These connections with Microsoft will also enable the bank to scale efficiently as it grows and improve time-to-market with new products and offerings.

“Finastra believes that financial institutions and technology vendors have a responsibility to redefine finance for good, and we are always excited to work with banks that share our passion,” said Chris Zingo, general manager of Americas field operations at Finastra. “First Independence Bank had a clear vision for the type of service it needed to provide in order to exceed the expectations of its customers and best serve its local community. We were able to work closely to help make this vision a reality by creating a suite of solutions to deliver a flexible, robust and fully integrated set of banking capabilities. This not only met the bank's specific needs and budget requirements, but it also promises to drive a strong return on investment and an enhanced customer experience.”