On 14-17 January 2023, retailers from around the world gathered at the Javits Center in New York, USA, for NRF 2023: Retail’s Big Show.
NRF 2023: Retail’s Big Show featured over 175 sessions, covering a range of topics from enhancing customer experiences with artificial intelligence to improving cybersecurity. Attendees heard from more than 350 speakers representing retail brands including Neiman Marcus Group, Chipotle Mexican Grill, LePrix, Walmart US, and American Eagle Outfitters.
Microsoft showcased Microsoft Cloud for Retail, demonstrating to delegates how this technology, coupled with a wide variety of partner solutions and services, can help retailers thrive during times of uncertainty.
The Winter 2022 issue of Technology Record features an interview with Shelley Bransten, Microsoft’s global vice president for retail and consumer goods, about the structural resilience that digital technology can bring to the retail industry. The issue also includes insights from representatives of several Microsoft partner firms who were also present at NRF 2023: Retail’s Big Show.
Unstable supply chains, labour shortages and inflation are major challenges forcing retailers and consumer goods organisations to rapidly rethink their operating models to remain competitive. Shelley Bransten explains how solutions from Microsoft and its partners can help them to remain agile and innovative.
The key drivers of brand loyalty are changing, and today’s highly discerning consumers will happily switch brands if a retailer does not offer the products, services or experiences they want.
Microsoft’s Mike Bassani shares how retailers and consumer goods companies can combat the inadequacies within their current supply chain architecture to ensure they can rapidly respond to future consumer and market demand.
Microsoft’s Shanthi Rajagopalan explains how stakeholders across the retail industry are using technologies from Microsoft and its partners to make supply chains, operations and products more sustainable, while reducing waste and emissions.
The most popular stories of the month delivered to your inbox