CallMiner, a conversation intelligence provider, is collaborating with Microsoft to expand its use of Microsoft Azure artificial intelligence and machine learning capabilities.
CallMiner’s AI-powered conversation intelligence platform uses machine learning to improve contact centre efficiency, customer experience and business performance improvement.
The collaboration with Microsoft will allow the firm to augment its current AI capabilities with Azure Cognitive Services to help it meet the needs of customers more quickly and securely.
CallMiner will gain access to early release versions of OpenAI models in conjunction with Azure Speech to Text, which will improve the accuracy and comprehension of machine learning conversation intelligence.
“AI and machine learning has always been at the core of the CallMiner platform,” said Jeff Gallino, chief technology officer at CallMiner. “By combining the expertise of CallMiner’s world-class data science team and platform with the power of Microsoft Azure, we’re staying on the cutting edge of AI in the conversation intelligence market.
“As we continue to grow our footprint as a Microsoft partner, we’re helping more organisations uncover deeper insights and intelligence from their customer interactions than ever before.”
John Montgomery, corporate vice president for the AI platform at Microsoft, said: “As one of the top users of Microsoft Azure AI technology, CallMiner is delivering an innovative platform that adds significant value to our shared customers.”