EY to enhance client payroll employee and administrator experiences with new chatbot powered by Azure OpenAI

EY to enhance client payroll employee and administrator experiences with new chatbot powered by Azure OpenAI


Accounting firm will use artificial intelligence and language learning models to help employees get faster answers

Alice Chambers |

Accounting firm EY is using the Microsoft Cloud and Azure OpenAI to develop a new intelligent payroll chatbot for its clients.

The EY Intelligent Payroll Chatbot will use language learning models and artificial intelligence sourced from ChatGPT to streamline payroll employee experiences and increase employee satisfaction rates. This will ensure employees receive quick responses to their questions, regardless of barriers such as the language they are using or the time zone they are in. Employees will then be referred to helplines if they can’t access the help they need via the chatbot. This will reduce the workload of those working in call centres and employee information portals.

The chatbot will also automate payroll administrator controls and use data insights to guide workforces.

“EY Tax is committed to improving the client experience with advanced technologies and generative AI that allows for greater conversational capabilities and the ability to parse extremely large volumes of content faster leading to better outcomes for all stakeholders,” said Marna Ricker, global vice chair of tax at EY. “The expected addition of EY Intelligent Payroll Chatbot on our Next Gen Payroll Platform will highlight our continuous innovation and collaboration, alongside Microsoft, to provide market-leading services.”

The new solution will be added to EY’s employee experience mobile and web applications, which provides compliant pay slips, tax documents and insights to employees across 159 countries.

“We are excited that EY is utilising Azure Open AI Service to deliver innovative regulatory compliance solutions that take advantage of the world’s most advanced AI models, backed by Azure’s trusted enterprise-grade capabilities and AI-optimised infrastructure,” said Eric Boyd, corporate vice president of AI platform at Microsoft. “As a result of our long-standing alliance with EY, customers around the world, will benefit from new AI-enabled payroll applications.”

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