Elly Yates-Roberts |
Telecommunications firm Gamma has selected Dubber to deliver conversational intelligence and unified recording services on Microsoft Teams. Gamma’s network of channel partners can now sell Dubber as part of its Microsoft Teams voice enablement portfolio.
In November 2021, Dubber became one of the first solutions to achieve certification for compliant call recording on Teams. Its technical and artificial intelligence capabilities have enabled businesses of all sizes to ensure voice conversations on Teams are recorded and stored in a compliant manner.
“It’s widely reported that three quarters of conversations taking place at work over collaboration tools such as Teams will be recorded by 2025,” said Chris Wade, chief marketing and product officer at Gamma. “That clearly shows that this capability is driving improvements in customer experience, training and compliance across voice and video.
“We’ve teamed up with Dubber so our channel partners can offer this valuable service to their customers, enabling them to unlock the value in voice AI technologies through Gamma to capture critical voice data securely.”
Users of Dubber can gain new insights from Teams interactions that improve information accuracy and productivity and streamline communication, through conversational intelligence and real-time text and speech insights.
“The Dubber team are proud and excited to partner with Gamma to bring intelligent conversational capture on Teams recording to their extensive network of channel partners and loyal customer base,” said Simon Broadbent, senior vice president of sales at Dubber EMEA. “The unique thing about Dubber is that it is delivered as a service, enabling Gamma, its customers and its reseller network to switch on and deliver value immediately.
“Gamma has been at the forefront of the unprecedented adoption of unified communications in the UK market in the last 15 years. This partnership presents a great opportunity to further conversational intelligence innovation for Teams users going forward.”
The news follows Gamma’s recent designation as a certified Microsoft Solutions Partner for Modern Work, as part of the new Cloud Partner Program. According to Gamma, the partnership will enable it to provide greater customer success with access to new capabilities and resources that will help customers meet the demands of hybrid working.
“Becoming a Solutions Partner for Modern Work highlights to our customers that we are a provider who has the commitment to training, accreditation and delivered solutions that lead to customer success,” said Wade.