Topics: Communications

Building a collaborative contact centre with Microsoft Teams

Building a collaborative contact centre with Microsoft Teams
By Elly Yates-Roberts | 29 October 2020

5 November; virtual event

Enghouse webinar will discuss how communication can improve the customer experience

BlueJeans delivers new back-to-office features for Microsoft Teams

BlueJeans delivers new back-to-office features for Microsoft Teams
Rawpixel.com
By Elly Yates-Roberts | 29 September 2020

Capabilities will ensure a unified Teams meeting experience whatever the employee’s location

TM Forum announces Digital Transformation World keynotes

TM Forum announces Digital Transformation World keynotes
TM Forum
By Elly Yates-Roberts | 11 September 2020

Executives from Reliance Jio, Orange and Telenor will speak at the event on 7-8 October

TM Forum: Digital Transformation World Series 2020

TM Forum: Digital Transformation World Series 2020
TM Forum
By Elly Yates-Roberts | 07 September 2020

7 October – 12 November 2020; virtual event

Attendees can connect, learn and collaborate with industry peers over the six-week programme

How to modernise voice communications

How to modernise voice communications
iStock
By Elly Yates-Roberts | 04 September 2020

SIPPIO’s Dawn-Marie Elder discusses the evolution of traditional phone systems and how enterprises must enable their staff to work from anywhere

SIPPIO’s Dawn-Marie Elder shares why enterprises must enable their staff to work from anywhere

ConnecTechAsia to deliver new experiences at virtual event

ConnecTechAsia to deliver new experiences at virtual event
Informa Markets
By Elly Yates-Roberts | 03 September 2020

Offerings will include interactive conference sessions and AI business matching

Improving call management in Microsoft Teams

Improving call management in Microsoft Teams
AdobeStock
By Giovanni Nieddu | 02 September 2020

Mida Solutions is integrating advanced call centre functionalities into the application

Mida Solutions is integrating advanced call centre functionalities into the application

Red Box launches Compliance Recording for Microsoft Teams

Red Box launches Compliance Recording for Microsoft Teams
iStock
By Richard Humphreys | 18 August 2020

Voice specialist’s new product can capture and retain communications on virtual platform

Crestron launches new Flex MM conferencing system

Crestron launches new Flex MM conferencing system
Crestron
By Elly Yates-Roberts | 13 August 2020

Native Microsoft Azure software helps users “work efficiently and effectively from anywhere”

The telecommunications sector was built to change

The telecommunications sector was built to change
iStock
By Keri Gilder | 20 July 2020

The shock of Covid-19 has seen some organisations having to transform operations overnight, but for others in the telecommunications sector, they were more than prepared for this accelerated digital transformation

Many organisations were prepared for accelerated digital transformation

The importance of working from anywhere

The importance of working from anywhere
By Jeppe Dalberg-Larsen | 15 July 2020

Organisations should rethink their policies surrounding physical offices and remote working for a thoroughly modern workplace

Organisations should rethink their policies around physical offices for a more modern workplace


T-Mobile uses Microsoft Power Apps to develop staff insights app

T-Mobile uses Microsoft Power Apps to develop staff insights app
T-Mobile
By Elly Yates-Roberts | 09 July 2020

Covid-19 Employee Roster Mobile App helps protect health and safety of employees

How to achieve telecommunications success in 2020

How to achieve telecommunications success in 2020
By Rebecca Gibson | 18 June 2020

Nik Willetts, CEO of TM Forum, predicts what strategies and digital technologies could help

Nik Willetts, CEO of TM Forum, predicts what strategies and digital technologies could help

Geomant launches recording service for Microsoft Teams

Geomant launches recording service for Microsoft Teams
Geomant
By Elly Yates-Roberts | 04 June 2020

Cloud-hosted solution uses Verint software to offer compliant communications monitoring

Poly launches meeting room solutions for Microsoft Teams

Poly launches meeting room solutions for Microsoft Teams
Poly
By Elly Yates-Roberts | 29 May 2020

Audio and video tools offer modern virtual collaboration with speaker tracking

Microsoft technology supports GHD on digital transformation journey

Microsoft technology supports GHD on digital transformation journey
Rawpixel.com
By Elly Yates-Roberts | 28 May 2020

Having deployed Teams in under a week, GHD has modernised communication between staff

QBE Insurance rolls out Microsoft Teams worldwide to employees

QBE Insurance rolls out Microsoft Teams worldwide to employees
Microsoft
By Elly Yates-Roberts | 27 May 2020

Firm can support staff working remotely and maintain business continuity plans

Verint launches Microsoft Teams recording integration

Verint launches Microsoft Teams recording integration
By Elly Yates-Roberts | 20 May 2020

Users can capture and analyse all communications made through the collaboration platform

SES is accelerating the telco cloud with Amdocs and Azure

SES is accelerating the telco cloud with Amdocs and Azure
By Elly Yates-Roberts | 19 May 2020

SES has deployed Amdocs’ Service & Network Automation solution on Microsoft Azure to modernise and improve worldwide network services agility for enterprise customers

SES deployed Amdocs’ solution to modernise network services agility for enterprise customers

Crestron to launch Flex MX for Microsoft Teams

Crestron to launch Flex MX for Microsoft Teams
By Elly Yates-Roberts | 12 May 2020

Tool modernises video conferencing as anyone can connect on any platform from anywhere

Slater and Gordon uses Microsoft Teams for remote working

Slater and Gordon uses Microsoft Teams for remote working
By Elly Yates-Roberts | 05 May 2020

Legal firm plans to incorporate home working more widely when lockdown ends

How ‘normal’ will the ‘new normal’ be?

How ‘normal’ will the ‘new normal’ be?
By Elly Yates-Roberts | 04 May 2020

12 May 2020

Microsoft and Crestron executives will discuss collaboration solutions post-coronavirus

Awin uses Microsoft Teams to maintain effective communication

Awin uses Microsoft Teams to maintain effective communication
By Elly Yates-Roberts | 20 April 2020

Platform’s chat functions and accessibility have proved popular among younger employees

Deutsche Telekom provides network services for Microsoft Azure

Deutsche Telekom provides network services for Microsoft Azure
By Elly Yates-Roberts | 09 April 2020

Partnership will support migration and improve cloud service and security for customers

Geomant builds contact centre solution for Microsoft Teams

Geomant builds contact centre solution for Microsoft Teams
By Elly Yates-Roberts | 08 April 2020

Buzzeasy uses Microsoft Azure and AI to provide 24/7 automated customer service

Hotwiring for change: Covid-19 will affect the way we work

Hotwiring for change: Covid-19 will affect the way we work
By Guest | 06 April 2020

UC solutions will be integral to operations as we continue practices adopted during lockdown

Jabra improves workplace collaboration with new headset

Jabra improves workplace collaboration with new headset
By Elly Yates-Roberts | 01 April 2020

Evolve 2 range features noise-cancelling technology and integrates with Microsoft Teams

CompanyNet shares top tips for using Microsoft Teams

CompanyNet shares top tips for using Microsoft Teams
By Elly Yates-Roberts | 26 March 2020

Collaboration platform aids staff productivity and collaboration when working from home

Microsoft makes Teams free for NHS staff

Microsoft makes Teams free for NHS staff
By Elly Yates-Roberts | 19 March 2020

Collaboration platform will help key workers communicate quickly amid Covid-19 outbreak

BindTuning launches outbreak preparedness kit for Microsoft Teams

BindTuning launches outbreak preparedness kit for Microsoft Teams
By Elly Yates-Roberts | 16 March 2020

Users can easily share company-specific guidelines and information

Microsoft launches Crisis Communication App

Microsoft launches Crisis Communication App
By Elly Yates-Roberts | 12 March 2020

Power Apps-based platform aims to mitigate the impact of Covid-19

Microsoft and Telkomsel to cultivate Indonesia’s digital landscape

Microsoft and Telkomsel to cultivate Indonesia’s digital landscape
By Elly Yates-Roberts | 06 March 2020

Collaboration will give rural regions access to enhanced connectivity via cloud edge computing

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