M247 partners with Geomant for new Microsoft Teams contact centre

Geomant

Users can now access all customer communications and collaboration tools on one platform

Accenture Interactive and Microsoft are delivering the future of marketing

Unsplash/Keith Fox

As customer experiences become more personalised and contextual, Accenture Interactive and Microsoft are partnering to enable marketeers in the Middle East and Africa to embrace new opportunities using technology

Firms are helping marketeers in the Middle East and Africa to embrace new opportunities using technology 

Nice launches Microsoft Teams integration for CXone contact centre

iStock

Users can access Nice’s contact centre from Teams and use Engage real-time recording

Building a collaborative contact centre with Microsoft Teams

5 November; virtual event

Enghouse webinar will discuss how communication can improve the customer experience

TM Forum announces Digital Transformation World keynotes

TM Forum

Executives from Reliance Jio, Orange and Telenor will speak at the event on 7-8 October

How to modernise voice communications

iStock

SIPPIO’s Dawn-Marie Elder discusses the evolution of traditional phone systems and how enterprises must enable their staff to work from anywhere

SIPPIO’s Dawn-Marie Elder shares why enterprises must enable their staff to work from anywhere

Improving call management in Microsoft Teams

AdobeStock

Mida Solutions is integrating advanced call centre functionalities into the application

Mida Solutions is integrating advanced call centre functionalities into the application

Crestron launches new Flex MM conferencing system

Crestron

Native Microsoft Azure software helps users “work efficiently and effectively from anywhere”

The importance of working from anywhere

Organisations should rethink their policies surrounding physical offices and remote working for a thoroughly modern workplace

Organisations should rethink their policies around physical offices for a more modern workplace

How to achieve telecommunications success in 2020

Nik Willetts, CEO of TM Forum, predicts what strategies and digital technologies could help

Nik Willetts, CEO of TM Forum, predicts what strategies and digital technologies could help

Poly launches meeting room solutions for Microsoft Teams

Poly

Audio and video tools offer modern virtual collaboration with speaker tracking

QBE Insurance rolls out Microsoft Teams worldwide to employees

Microsoft

Firm can support staff working remotely and maintain business continuity plans

SES is accelerating the telco cloud with Amdocs and Azure

SES has deployed Amdocs’ Service & Network Automation solution on Microsoft Azure to modernise and improve worldwide network services agility for enterprise customers

SES deployed Amdocs’ solution to modernise network services agility for enterprise customers

Slater and Gordon uses Microsoft Teams for remote working

Legal firm plans to incorporate home working more widely when lockdown ends

Awin uses Microsoft Teams to maintain effective communication

Platform’s chat functions and accessibility have proved popular among younger employees

Geomant builds contact centre solution for Microsoft Teams

Buzzeasy uses Microsoft Azure and AI to provide 24/7 automated customer service