ICONICS provides free access to remote assistance solution for 2020

ICONICS provides free access to remote assistance solution for 2020

Microsoft partner ICONICS has made its CFSWorX Connected Field Worker and Remote Expert collaboration product free for companies to use throughout 2020. The move aims to help companies adhere to travel and social distancing regulations during the Covid-19 outbreak. 

The solution was designed to streamline the efficiency of field service organisations through scheduling and notifications. The software allows companies to locate their field service workers at all times and it can calculate the best worker for jobs based on their location, schedule, availability and skill level.

“At ICONICS, the health and safety of our employees, as well as the employees of our customers, system integrators and partners is the company’s top priority,” said Russ Agrusa, founder and CEO of ICONICS. “Therefore, in response to the current situation and what has transpired since the emergence of Covid-19, ICONICS is offering its advanced Remote Expert feature through its CFSWorX software at no cost through the end of 2020. This is part of our broader effort to help the many businesses affected by the sudden increase in work-from-home policies and travel restrictions resulting from the global outbreak of the virus. We hope to curb the predicted impact this virus will have on industrial companies and will remain steadfast in our commitment to serving the industry we call home.”  

The CFSWorX solution will play an important role in keeping employees safe and enabling workers to continue operating their businesses. With its integrated Remote Expert assistance feature, it can reduce the impact of Covid-19 on businesses by providing a remote collaboration and support solution that can be adopted in less than an hour. This allows workers, technicians and customers to get the support they need to do their jobs without compromising health, safety or productivity.

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