Microsoft partner and technology provider Geomant has built a new contact centre solution for Microsoft Teams. Called Buzzeasy, it runs on the Microsoft Azure cloud and uses artificial intelligence to provide 24/7 automated customer service.
Buzzeasy works alongside Teams to provide a multichannel contact centre, enabling voice and digital customer interaction. It also helps firms extend their Microsoft 365 investment by enabling call centre staff to use the same platform as the wider company.
“Geomant’s contact centre knowledge and long partnership with Microsoft has enabled us to build a solution that complements Microsoft’s flagship unified communications solution, Teams,” said Ákos Vécsei, CEO of Geomant. “Using the Teams infrastructure, we have added multiple inbound and outbound interaction channels to extend collaboration beyond the enterprise.”
Using cloud and bot technology, the solution automates customer engagement and allows end-consumers to easily move between channels, while the company’s staff manage the channels in one place. It also enables organisations to deliver chat functions across email, web chat, Facebook, Twitter, Skype, SMS and WhatsApp.
Users can integrate the Buzzeasy interface in a way that suits them – it can be used as a browser-based application or integrated within the customer relationship management system.