Dynamics 365

The testing as a service model enables Microsoft partners to offer automated testing services to Dynamics 365 customers

Opening keynote highlighted how Microsoft’s business applications ecosystem is moving towards a future in which AI agents do more than answer questions or automate individual tasks 

In-app, contextual guidance offers the fastest, most reliable way to close knowledge gaps, reduce support load and drive adoption at scale, says Jake Wildgoose of ClickLearn

The businesses specialise in Microsoft Dynamics 365 Business Central and range from long-established firms to newly founded practices

The Greece-based technology retailer has cut its average handling time by 30 per cent since February 2026

AI video agents will provide a first point of contact for customers, who can be handed over seamlessly to a human when necessary 

When you get your digital documents in order, you can uncover ways to enrich your customers’ experience and create value, says Formpipe’s Mike Rogers 

AI capabilities are helping to streamline operations, unlock insights and deliver smarter outcomes  

Avalara’s E-Invoicing and Live Reporting platform can help businesses navigate the different systems for e-invoicing across the world 

Greg Brown explains how the firm works with system integrator SharpXRM to ensure organisations across industries have better access to accurate address data  

AI Accelerator for Sales, Sales Agent and Sales Chat will integrate with Microsoft 365 Copilot and Copilot Chat 

Businesses are also favouring ERP solutions that provide personalised user experiences and that easily integrate into other workflows

The homebuilder wanted to improve its business processes, so it turned to Caf2Code to implement Dynamics 365 Finance and Supply Chain Management

Designing an ideal Dynamics 365 experience can be a daunting task for any organisation, but Microsoft partner Formpipe is an expert in this field 

Executive explains how New Era Technology helps businesses implement Dynamics 365 to meet their technology needs 

Deepak Kumar Parashar and Ramana Raju Nidadavolu share details of the company’s CRM migration assessment offering, which streamlines everything from process consulting to data migration and change management 

The solution is designed to improve order management and provide insights for boosting profitability

The firm helped Westcon-Comstor increase sales opportunity win rates after implementing Dynamics 365 Sales